Program Manager, Tell

Position: Program Manager, Tell Amazon
Job :  | Amazon Italia Services Srl - B97

Are you passionate about building customer trust and protecting online shoppers? Join our team as a Program Manager for a key customer trust feature in Amazon stores worldwide. You'll play a crucial role in safeguarding our product pages and enhancing the shopping experience.

Key job responsibilities

Developing automation strategies and driving AI implementation to enhance operational efficiency and scale risk detection capabilities.

Partnering closely with Product and Engineering teams to define requirements, shape product roadmaps, and deliver solutions that improve the customer experience.

Leveraging data analysis and machine learning insights to proactively identify trends, predict emerging risks, and prevent issues before they impact customers.

Leading cross-functional initiatives to streamline processes, reduce manual effort, and continuously improve our risk management operations.

Drafting and presenting deep-dive documents and strategic recommendations to senior leadership, translating complex findings into actionable next steps.

A day in the life

Identifying opportunities to automate risk detection and enforcement processes, reducing manual intervention and improving response times.

Collaborating with Product and Engineering teams to test, refine, and deploy automated solutions that address emerging risk patterns.

Analyzing automation performance metrics to measure effectiveness, identify gaps, and iterate on existing workflows.

Developing and maintaining documentation on automated systems, including decision logic, escalation paths, and performance benchmarks.

Monitoring automated risk signals and conducting quality control checks to ensure accuracy, identifying false positives and false negatives, and feeding learnings back into the system to continuously improve detection precision.

About the team
At Amazon we believe that customer trust is of paramount importance to anything we do. To continue building customer trust, the Customer & Partner Trust team works with authorities, merchants, brands, vendors and customers to identify and prevent Selling Partner risk, as well as infringements of intellectual property (e.g. counterfeit, trademark, copyright) and other abuse in our product catalog.

Basic Qualifications

5+ years of program or project management experience

Experience using data and metrics to determine and drive improvements

Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Knowledge of general AI tools

Experience in complex problem solving, and working in a tight schedule environment

Preferred Qualifications

2+ years of driving process improvements experience

Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://(Use the "Apply for this Job" box below).

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