Customer Success | Traveltech startup

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We’re building a  global decentralized hotel . We partner with local hotels across Europe to create  unique room collections  inside dedicated areas of their properties, enhancing them with technology, design, and comfort.

In just two years, we’ve raised  €7M across two funding rounds  and scaled from 0 to  over 500 rooms  under management in 4 countries.

Today, with a presence in more than  100 tourist destinations , we are the fastest-growing travel tech startup in Europe and we aim to open  Hotiday Room Collections  in every major leisure destination over the next  3 years . Want to join us?

What you will do

Manage hotel reservations through our  Property Management System (PMS)  and  Channel Manager .

Assist customers across multiple communication channels:  email ,  phone , and Whats App, ensuring a smooth and positive booking experience.

Respond to  customer inquiries  promptly and professionally, providing accurate and helpful information.

Handle  incoming calls  (quotes, information requests, assistance) and convert them into direct bookings.

Analyze workflows and tools used within the team and propose  operational and AI-based solutions  to speed up response times and increase resolution rates.

Monitor customer feedback and collaborate with cross-functional teams to  improve our services and products .

You're a great fit if you have

Excellent communication, sales, and interpersonal skills.

A degree in Communication, Languages, Tourism Management, or a related field.

Strong proficiency in  English and Spanish .

How we work

We value  speed over perfection . We figure out how to solve a problem, execute, improve, repeat, fast.

We  walk the extra mile . Finishing the task is vital, and we think of new solutions even in the shower.

We  thrive in chaos . We look for people who are excited to explore new paths.

Best ideas always win,  regardless of seniority.

What we offer

On-Target Earnings (OTE)  up to €31,000 annually (base + variable bonus)

A fixed salary between  €23K and €27K , depending on experience

Maximum transparency and direct involvement in strategic growth decisions

Free stays at our partner hotels

Access to our discounted company housing in Milan

A  Case Study  focused on customer success

A  technical interview  with our Team Lead

A  final interview  with the CEO/Founder

Ready to help us revolutionize the world of hospitality?  Apply now!

Seniority level

Entry level

Employment type

Full-time

Industries:
Hospitality

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