Client Support Specialist

Client Support Specialist page is loaded## Client Support Specialist locations:
IT Milano - Via Pietrasanta (Ticketmaster) time type:
Full time posted on:
Posted Todayjob requisition :
JR-86291

Job Summary:

Location:

Milan, Italy, flexible with travel (event’s venues)
Division:
Ticketmaster Italia Line Manager:
Operation Manager Contract

Terms:

Full time 40 hours per week, must be available to work extra hours during the evening, on weekends, and public holidays as required; overtime is also required on an adhoc basis

Working and salary level compared to professional background
** THE TEAM
** Operation Department include Client Services and Customer Support: we’re the team that actually manage the activities that make possible to sell and buy tickets.

You will be part of a fast-growing team who works very closely together with a great level of collaboration aiming to solve problems and offer help and assistance for both our Clients and Customers. You will join a very busy team that also likes to take a moment to celebrate their successes.
** THE JOB
** The Client Services Team take care of our client’s requests and needs on a daily basis, and include different activities as event programming, allocation management, training, support both on call and during events, reporting.

The commitment of our Client Support Agents is to quickly respond to our client’s requests, ready to reprioritise the tasks when needed. We’re looking to expert, proactive and mindful new Agents to enforce our team.
** WHAT YOU WILL BE DOING**
* ** Deliver services to support our client’s day-to-day needs
** related to the use of ticketing systems and products. Ensuring brand loyalty whilst promoting an informative and supportive point of contact for all clients, account managers and system implementation teams
* ** Prepare, create, check and maintain all types of events and inventory
** ensuring all work is programmed accurately
* Take responsibility for and follow-up as needed with clients, Ticketmaster teams, and other stakeholders to ensure timely resolutions whilst providing a first-class, client focused service
* Liaise effectively with internal departments and clients to make sure events are set up correctly to meet the client’s needs in a timely manner
* Production of training materials and documentation for use by clients and internal teams. Compile reports regarding training activity and results
* Basic data extractions for clients
* Access control checks and management onsite
* Basic troubleshooting of software and hardware issues; coordinate networking queries on behalf of the client
* Remain up-to-date with new software/product releases
* Additional Event Programming or Client Services duties as required
* To undertake any other duties as requested by management in order to meet business demands and develop your skills
** WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)**
* ** Experience of the Ticketing Industry is required**; previous Event Programming experience desirable
* Detailed knowledge of at least one or more Italian ticketing systems and Italian ticketing laws is preferred
* ** Computer literate
** with a strong working knowledge at least of MS Office, including Excel, Word, and Outlook
* A fast and accurate data entry speed and an
** excellent eye for detail
*** Exceptional
** problem-solving
** ability* Fluent in Italian and good English language skills, both verbally and written
** YOU (BEHAVIOURAL SKILLS)
*** Rock solid reliability for fans, clients and co-workers
* Good aptitude for teamwork, with the ability to take feedback on board in a constructive manner
* Act with integrity, with the ability to adapt to the demands and requirements of the business
* Excellent time management and organisational skills, with a high level of attention to detail
* A high level of self-motivation is required as is the ability to work as part of a close team while liaising with other departments
* Professional attitude and ability to work in a time pressured environment whilst maintaining an impeccable service; ability to adapt and reprioritise
* Excellent communication (written and verbal), inter-personal and proactive approach to client service delivery
*…