Job Description & How to Apply Below
What you can expect
You will ensure that our customers get off to a smooth start with our digital solutions and provide them with the knowledge they need to use them safely and efficiently.
You will be the central point of contact for all product and application-related technical questions about Cockpit, TMS, FMS, Analytics and DKV LIVE.
You will handle enquiries and complaints in a solution-oriented manner and ensure lasting clarification.
You will collect and analyse customer feedback and drive the continuous improvement of our support processes.
You will identify additional needs and support our customers in selecting suitable digital services for long-term customer loyalty.
What makes you stand out
You understand our products and digital tools, identify problems early on and find suitable solutions.
You answer questions clearly, solve problems quickly and always respond to our customers with understanding.
You draw conclusions from customer feedback on how service and processes can be improved, and take a structured approach to this.
You recognize where additional services for our customers make sense and thus contribute to the success of the business.
Excellent command of MS Office tools (Teams, Excel) and hands-on experience with CRM systems.
Ability to communicate effectively in English.
We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis.
Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.
Have we made you curious? Then we are looking forward to your application! If you still have open questions then please contact Gambazza Ilaria via ila
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