Customer Service Associate

An opportunity has arisen for a permanent ‘Customer Service Associate’ within the AD&M team based in Italy. The purpose of this role is to interact with customers, company sales and / or service representatives to handle a variety of pre-sales or post-sales service functions.

Responsibilities Be the primary interface on a day-to-day basis with direct account responsibility for accounts in Italy Carry out contract review on orders / schedules and process in SAP system

Direct collaboration on specific customer portals

Progress / expedite orders as requested

Process customer returns

Investigate credit and debit requests and queries to issue credit / debit as necessary

Have regular reviews with your account base to discuss OTD, backlog, general support issues

Review, action and issue all relevant order related reports

Answer technical queries from customer as required using intranet technical reference and be able to offer alternatives using the available recourses.

Use Excel extensively to create and update pricing spreadsheets

Proactively Perform Quote follow upRequirements2-3 years of Experience in a comparable industrial Customer Service environment (B2B)
Bachelor in Business Administration or similar education

Excellent Italian and English Language Skills Excellent interpersonal skills

Experience on SAP, E-commerce

The ability to communicate with customers and people at all levels of the organization.

Have an organized / methodical way of working, accurate with an eye for detail

The ability to work under pressure to tight deadlines

Excellent Excel and Word skills

Ideally have a sound product knowledge of harness components

ABOUT TE CONNECTIVITY TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries.

TE ensures that EVERY CONNECTION COUNTS.WHAT TE CONNECTIVITY OFFERSWe are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

Competitive Salary Package Performance-Based Bonus Plans Health and Wellness Incentives Employee Stock Purchase Program Community Outreach Programs / Charity Events Employee Resource Group Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.
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