Customer Service Office - Stage

PLEASE READ BEFORE APPLYING   This is a 6 months Internship,
Fluent level of English and Italian is required,
You are living in Milan,
YOUR MISSION
As a Customer Service Office Intern you will be providing support to the rest of your teammates on delivering first class customer experience.
You will be part of a proactive and effective team as key contact for customers in their journey with CHEP, with the extraordinary opportunity of improving your skills in asset productivity and customer support.

** YOUR GOALS
Take preventive and proactive action to ensure that customer satisfaction is maximized.
Management of Mailboxes and inbound/outbound calls management with particular focus to SMEs.
Support the team in Customer Experience initiatives.
Account Analysis and Control – Using specific tools: undertake account analysis to identify trends in customer activity and possible deviations on asset productivity. Using BW, track account stocks and flows, such identify issues on declarations of equipment movements.
Manage administrative tasks using SAP and local tool.
WHAT WE ARE LOOKING FOR
University degree:
Economic, Statistic,
Your Mindset:
Customer focus, Drive for results, Analytical skills, Problem solving,
Your Tech skills:
Outlook and Microsoft office package, desirable
WHAT WE OFFER *
* Highly educational internship;
Attractive internship compensation;
Monthly meal voucher.