Job Description & How to Apply Below
Job Summary
- Location:
Milan, Italy, flexible with travel (event’s venues)
Division:
Ticketmaster Italia Line Manager:
Operation Manager Contract
Terms:
Full time 40 hours per week, must be available to work extra hours during the evening, on weekends, and public holidays as required; overtime is also required on an adhoc basis
Working and salary level compared to professional background
The Team Operation Department include Client Services and Customer Support: we’re the team that actually manage the activities that make possible to sell and buy tickets.
You will be part of a fast-growing team who works very closely together with a great level of collaboration aiming to solve problems and offer help and assistance for both our Clients and Customers. You will join a very busy team that also likes to take a moment to celebrate their successes.
The Job The Client Services Team take care of our client’s requests and needs on a daily basis, and include different activities as event programming, allocation management, training, support both on call and during events, reporting.
The commitment of our Client Support Agents is to quickly respond to our client’s requests, ready to reprioritise the tasks when needed. We’re looking to expert, proactive and mindful new Agents to enforce our team.
What You Will Be Doing Deliver services to support our client’s day-to-day needs related to the use of ticketing systems and products. Ensuring brand loyalty whilst promoting an informative and supportive point of contact for all clients, account managers and system implementation teams
Prepare, create, check and maintain all types of events and inventory ensuring all work is programmed accurately
Take responsibility for and follow-up as needed with clients, Ticketmaster teams, and other stakeholders to ensure timely resolutions whilst providing a first-class, client focused service
Liaise effectively with internal departments and clients to make sure events are set up correctly to meet the client’s needs in a timely manner
Production of training materials and documentation for use by clients and internal teams. Compile reports regarding training activity and results
Basic data extracts for clients
Access control checks and management onsite
Basic troubleshooting of software and hardware issues; coordinate networking queries on behalf of the client
Remain up-to-date with new software/product releases
Additional Event Programming or Client Services duties as required
To undertake any other duties as requested by management in order to meet business demands and develop your skills
What You Need to Know (or Technical Skills)
Experience of the Ticketing Industry is required; previous Event Programming experience desirable
Detailed knowledge of at least one or more Italian ticketing systems and Italian ticketing laws is preferred
Computer literate with a strong working knowledge at least of MS Office, including Excel, Word, and Outlook
A fast and accurate data entry speed and an excellent eye for detail
Exceptional problem-solving ability
Fluent in Italian and good English language skills, both verbally and written
You (behavioural Skills)
Rock solid reliability for fans, clients and co-workers
Good aptitude for teamwork, with the ability to take feedback on board in a constructive manner
Act with integrity, with the ability to adapt to the demands and requirements of the business
Excellent time management and organisational skills, with a high level of attention to detail
A high level of self-motivation is required as is the ability to work as part of a close team while liaising with other departments
Professional attitude and ability to work in a time pressured environment whilst maintaining an impeccable service; ability to adapt and reprioritise
Excellent communication (written and verbal), inter-personal and proactive approach to client service delivery
Confident in dealing with clients face to face
A pro-active nature to include a flexible approach to hours of work and location of duties
Life at Ticketmaster We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster…
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