Customer Success Manager EMEA

Position: Customer Success Manager EMEA )
About Us
Siemens Digital Industries Software (DISW) is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.
Position Title
Customer Success Manager EMEA Italy (Milano, Italy)
About the Role
We are looking for a Customer Success Manager to work with our Enterprise SaaS customers to drive business value using our cloud platforms. You will play a crucial role in engaging with customers to help them quickly realise the value of our solutions.
This role is based in Italy and you must be happy to travel to customer sites when required both in country and occasional regional travel.
Key Areas of Responsibility

Drive customer satisfaction - Deeply understand each customer's objectives and act as a trusted advisor. Deliver above-benchmark satisfaction at key adoption milestones and through annual health checks.
Ensure verified value outcomes - Make sure customers adopt our products and realize measurable business value. Challenge customers to stay focused on outcomes and avoid unnecessary complexity. Define, drive, and demonstrate the value delivered, while identifying opportunities for continuous improvement.
Accelerate time-to-value - Collaborate with sales before contract signature to shape a customer success plan. Drive product adoption and monitor usage across your portfolio.
Secure expansion and renewal - Identify upsell and cross-sell opportunities by understanding your customer's business. Work closely with sales to ensure successful renewals.
Champion profitable outcomes - Promote simplicity in customer engagements, help sales achieve scale, and leverage repeatable processes and best practices.
Lead cross-functional collaboration - Act as a customer advocate across Siemens. Ensure feedback loops to improve products, services, and processes. Intervene to prevent or resolve escalations, and work collaboratively with regional and global customer success teams, account teams, and local organizations.

Qualifications

Proven experience in Customer Success Management with a strong track record of managing strategic relationships at executive level within large enterprise organizations.
Excellent verbal and written English and Italian, knowledge of any other European languages would be highly desirable.
Proven customer management skills with international, large, Enterprise accounts, ideally within the industrial software sector (aerospace and defence, automotive, industrial manufacturing, digital manufacturing).
An understanding of technology and an ability to explain how technology drives business value (previous SaaS experience preferred).
Ability to analyse complex situations, develop associated action plans and lead teams to achieve key objectives.
Creative, resourceful, detail-oriented, and highly organized.
Exceptional executive-level communication, presentation and interpersonal skills.
Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment.
Passion for driving business value to customers through software development and new technology.

Benefits
We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, and private healthcare.
Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
Company Culture
We are a collection of over 377,000 minds building the future, one day at a time in over 200 countries. We’re dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!
Contact & Company
Siemens. Making Real What Matters
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