Guest Services Officer - ITA

Qualifications:

1yr of experience in Guest Services facet; front desk operations, receptionist work in a 4 or 5
* hotel.
w/ Shipboard experience and can fluently communicate in Italian is an advantage.
Required to speak English clearly and distinctly.
Ability to speak additional languages such as Spanish, French, German, Italian, Portuguese,
Chinese, Japanese, Korean.

Duties and Responsibilities:

Greets all guests immediately with a friendly and sincere welcome. Uses a positive and clear
speaking voice, taking the time to understand all requests in detail.
Responds to escalated
guest concerns in a considerate, professional and positive manner by showing empathy and
listening actively.
Always looking the part, the Guest Services Officer plays a key role in being the first
impression for the brand to our guests.
Through effective ownership and initiative the Guest
Services Officer will seek to take accountability for delivering an outstanding guest
experience through problem resolution.
Maintains current knowledge of all ship's regular events and special functions by reviewing
all available data to provide guests with accurate and up-to-date information to answer
questions and handle any special requests.
Proper telephone etiquette is a key requirement. Must ensure that telephones are answered
promptly using positive and clear English communication, using the guest name when
possible.
Provides all services of the Guest Services desk; including, but not limited to: tracing missing
luggage, cash services, safety deposit box service, lost and found service, printing and issuing
of guest Sea Pass cards, and broadcasting ships announcements.