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Digital Customer Journey Expert

Job in Milan, Lombardy, Italy
Listing for: ING Bank N.V., Milan branch
Full Time position
Listed on 2026-05-31
Job specializations:
  • Customer Service/HelpDesk
  • IT/Tech
Salary/Wage Range or Industry Benchmark: 50000 - 70000 EUR Yearly EUR 50000.00 70000.00 YEAR
Job Description & How to Apply Below
ING Bank N.V., Milan branch is seeking a Customer Journey Expert responsible for designing and evolving customer experiences across the lifecycle. The role emphasizes digital channels and data-driven decisions.

Key responsibilities include owning customer journeys, defining KPIs, and collaborating with various teams. Candidates should have 3–5 years of relevant experience and strong analytical skills.

Benefits include flexible working, competitive salaries, and a commitment to sustainability.
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