Customer Service Advocate

The Customer Service Advocate is responsible for the interface between the customers, the field service and the other internal teams. The mission is customer satisfaction, timely execution of the service jobs, including remote and field service activities, until full customers satisfaction and best utilization of the field resources.
This position reports to the Delivery Manager South Europe and is part of the Service South Europe. This position will be located in Milano and will be an on-site role.
Responsibilities   Be the single point of entry for all customers’ requests (via email and phone calls) related to aftermarket service activities for Spain and Portugal.
Order spare parts, if required, and monitor delivery.
Optimize the planning of the Field Service Engineers to ensure fast reactivity, reduce travel times and provide the best outcome for the customer.
Create customer quotes and follow‑up with the customers to get the purchase orders in time, in case the intervention is not covered by a contract or warranty.
Co‑ordinate the timely closure of Work Orders in SFDC and SAP and make sure all returns, and invoicing are completed in line with our KPI’s.
Qualifications   

Experience of working with customers in a similar role.

Languages:

Italian, English, Portuguese, Spanish.

Education:

Diploma di Maturità Tecnica/Profession ale, Diploma di Qualifica Profession ale, Bachelor or any equivalent.
It would be a plus if you also possess previous experience in SAP and Salesforce.

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