Hospitality Manager

About us
Talent Garden is a leading digital skills academy in Europe, empowering individuals and organizations to thrive in the innovation ecosystem through diverse learning experiences. With online, offline, and hybrid courses, corporate programs and work and events spaces we offer an unparalleled vision to combine work life and learning.

Founded in Italy in 2011, Talent Garden has trained over 25,000 professionals in digital skills and business innovation, developed tailored corporate education programs for Fortune 500 companies, and built a network of 11 campuses in 4 countries, hosting over 4,500 innovators from startups, corporate labs, investors, and SMEs.

The role
We’re looking for a Hospitality Manager to join the team at our Calabiana Milan campus.

In this role, your mission will be to own the day-to-day campus operations, ensuring high service standards and a seamless member experience.

Responsibilities

Manage opening and closing procedures of the co-working space, ensuring seamless front desk coverage and high service standards

Manage the reception area as the operational hub of the campus, welcoming members, visitors, and partners with warmth and professionalism

Handle calls, emails, deliveries, access cards, badges, and daily check-ins, ensuring secure and efficient access management

Monitor supplies and maintenance needs, coordinating proactively with external suppliers and vendors

Oversee daily service operations, including bookings and equipment setup, with attention to up-selling and member retention

Ensure the reception area is organised, functional, and visually welcoming, enhancing warmth and brand identity through seasonal styling

Collaborate with the rest of the team on day-to-day challenges to ensure the campus consistently looks, feels, and operates at its best

Work closely with the City Lead and rest of the team to deliver a consistent, high-quality campus experience

Support on-site events, including guest and speaker reception, acting as a reference point during high-attendance activities.

Ensure the campus consistently reflects the Talent Garden experience: dynamic, inclusive, well-organized, and community-driven

Support to create the day-to-day experience within the campus, helping create an environment that feels welcoming, energetic, and detail-oriented

Collaborate with the City Lead on retention, occupancy, and sales-related activities, contributing to the overall growth and success of the campus

Support to monitor the community sentiment and member satisfaction, proactively identifying opportunities to improve the campus experience

About you
Ideally, you have experience in hospitality or operations within dynamic, people-driven spaces and enjoy being at the center of an active campus, where work spaces, community life, and events coexist seamlessly throughout the day.

On top of this, you bring:

A strong service and operations mindset, with commercial awareness and an understanding of how daily service quality supports member retention

Strong organisational skills, with confidence using Google Workspace (especially Google Sheets) and basic familiarity with CRM tools (nice to have: Hub Spot)

Comfort coordinating suppliers and external vendors to ensure continuity and quality of on-site services

High attention to detail and reliability in managing procedures, access, and daily operational standards

The ability to work autonomously, take ownership of issues, and act proactively in a highly on-site, hands-on role

Clear and professional communication skills, enabling effective interaction with members, partners, and internal teams

A calm and structured approach to problem-solving, with confidence using ticketing systems to manage and prioritise requests

Fluency in Italian (native level) and English, both written and spoken

Also, you are based in Milan and available to reach our campus on a daily basis

Availability to coordinate hospitality activities across our Milan campuses, with Calabiana as the primary workplace and flexibility to regularly support the Isola campus when required, ensuring continuity and consistency of the member experience across both locations

Perks and benefit

Access to all…