CX Design Intern

Publicis Sapient  is seeking a  CX Design Intern  to join our Customer Experience and Innovation team through a  curricular internship.  The position is based in our Milan, Italy office (hybrid working model).

As a  CX Design Intern , you will gain hands‑on experience in Service Design and Strategic Design, contributing to projects in both national and international contexts. You will collaborate closely with service designers, user researchers, strategists, and other multidisciplinary professionals within a dynamic consulting environment. You will support the team at both a strategic and operational level, working in a highly collaborative and team‑oriented setting.

We are looking for a motivated and curious individual with a strong interest in human‑centered design and service innovation. This internship offers the opportunity to actively contribute to research, analysis, and service design activities while developing both practical and methodological skills.

What you will do

Support the team in  qualitative - quantitative research and benchmark activities

Contribute to the creation of  service and strategic design deliverables  (such as archetypes/personas, customer journey maps, service blueprints, use case scenarios, and service concepts)

Contribute to the preparation of  project proposals for new business  presentations

Assist in organizing and preparing  workshops

Collaborate with multidisciplinary teams

Who we are looking for

You are currently pursuing a degree in in  Service Design  or  Product–Service System Design , preferably with a  double‑degree background in Management Engineering and you are looking for a curricular internship.

You have a  portfolio  showcasing your academic projects and technical skills

You have a strong interest in  service design ,  strategic design ,  research , and  innovation processes

You have a basic understanding of key service design  methods and tools

You demonstrate  good visual and verbal communication skills

You are  curious , proactive, and eager to learn

You are comfortable  working in teams  and open to feedback

You are familiar with design software (e.g., Adobe Creative Suite, Microsoft Office, or equivalent tools)

You are fluent in Italian and English.

What we offer

A paid curricular internship with hands‑on mentoring from senior professionals

Involvement in real projects, both internal and for international clients

A dynamic, collaborative, and multidisciplinary environment

Opportunities for professional growth and exposure to consulting practices

Access to continuous learning resources, tools, and events organized by Publicis Sapient

About Publicis Sapient
Publicis Sapient  is a leading digital business transformation consultancy and part of Publicis Groupe. We help organizations digitally transform their businesses by optimizing processes and enhancing customer experiences through innovative solutions.

DIVERSITY, EQUITY & INCLUSION
We are committed to fostering an inclusive workplace and ensuring equal employment opportunities regardless of race, gender, religion, sexual orientation, or any other protected characteristic.

How to apply

Interested candidates are invited to submit an  English CV  and any supporting materials (e.g., portfolio, PDF, or link to an online portfolio).

Sharing a  portfolio of completed projects  is highly appreciated.

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