Service Product Engineer - MoorMaster

Cavotec is a leading engineering company with 50 years of heritage in innovation, designing and delivering advanced connection and electrification solutions that drive the decarbonisation of ports and industrial applications. With five decades of experience, our systems ensure safe, efficient, and sustainable operations for a diverse range of customers and applications worldwide. We are looking for an Engineer with strong troubleshooting skills, a passion for continuous learning, and the ability to collaborate effectively with global teams.

As a Moor Master Service Product Engineer, you will support customers worldwide using tools such as JIRA, Salesforce, MS Office, and remote access solutions. You will assist field service teams, troubleshoot complex systems, assess warranty cases, and support sales-related technical activities. Provide technical expertise in support of improvements to existing product designs and/or propose new products’ concepts for further development by engineering.

Provide engineering support to the process of modification of existing products to meet customer requirements, while retaining product function and quality. Act as a technical liaison between Field Service organization, Engineering and Operations influencing and persuading internal and external customers, with a proactive and can-do attitude, about the effectiveness of the new design solution proposed. Assist in resolving design related non conformities, ensuring quality processes are rigorously followed through Eight Disciplines Problem Solving (8D) and remedial actions are implemented by the CoE.

Identify and propose solutions to escalate any technical or project related risks. Achieve expected quality standards and delivery time of service products in accordance with contractual obligations and Cavotec standards. Cooperate with Field Service organization, Engineering and Sales departments to resolve matters regarding the warranty of sold products/solutions. Support the Service Spare Parts Manager in the identification of the spare parts.

Support the Service Managers in the preparation of the technical document for the Field Service organization to execute the job. Support Field Service trouble shooting and diagnostic, propose remedial actions providing technical Customer Service and conducting product training on an as needed basis. Review and validate the assigned products’ documentation including O&M manuals. Qualifications Electrical Engineering degree or equivalent background required;
Experience in negotiating international warranty contracts;
Proficient in English

Location:

Near Milan (Italy) or near Bergen (Norway) or near Helsinki (Finland) Candidates not in line with the requirements will not be considered. Please attach your updated CV in English to your application Additional Information:
We welcome qualified candidates from all backgrounds and make employment decisions based solely on skills, experience, and performance.