Service Product Engineer - MoorMaster

As a Moor Master Service Product Engineer, you will support customers worldwide using tools such as JIRA, Salesforce, MS Office, and remote access solutions.

Job Overview
Join Cavotec and help shape the future of sustainable industry.

At Cavotec, we develop innovative electrification and automation technologies that make ports and industrial operations safer, cleaner, and more efficient.

With over 50 years of engineering excellence and a global presence, we are driving the energy transition by delivering solutions that support decarbonisation and operational efficiency for customers worldwide.

Key Responsibilities

Maintain expert level of assigned products’ knowledge and application.

Provide technical expertise in support of improvements to existing product designs and/or propose new products’ concepts for further development by engineering.

Provide engineering support to the process of modification of existing products to meet customer requirements, while retaining product function and quality.

Act as a technical liaison between Field Service organization, Engineering and Operations influencing and persuading internal and external customers, with a proactive and can-do attitude, about the effectiveness of the new design solution proposed.

Assist in resolving design related non conformities, ensuring quality processes are rigorously followed through Eight Disciplines Problem Solving (8D) and remedial actions are implemented by the CoE.

Identify and propose solutions to escalated any technical or project related risks.

Achieve expected quality standards and delivery time of service products in accordance with contractual obligations and Cavotec standards.

Troubleshoot problems and attempt to identify causes for warranty problems in order to prevent and eradicate repeat occurrences.

Cooperate with Field Service organization, Engineering and Sales departments to resolve matters regarding the warranty of sold products/solutions.

Support the Service Spare Parts Manager in the identification of the spare parts.

Support the Service Managers in the preparation of the technical document for the Field Service organization to execute the job.

Support Field Service trouble shooting and diagnostic, propose remedial actions providing technical Customer Service and conducting product training on an as needed basis.

Review and validate the assigned products’ documentation including O&M manuals.

Qualifications

Electrical Engineering degree  or equivalent background required.

Experience in negotiating international warranty contracts.

Worked in a multicultural environment.

Strong interpersonal skills.

Location
Near Milan (Italy) or near Bergen (Norway) or near Helsinki (Finland)

Benefits

Annual Salary: €45,000 - 55,000, depending on experience and qualifications.

Permanent employment within a well-established and highly innovative multinational company.

CCNL Metalmeccanico, including welfare benefits, supplementary healthcare, and pension fund.

Up to 10 paid hours per year to attend medical appointments for yourself and your minor children.

Professional development and continuous learning opportunities.

Flexible working hours and smart working policy.

Company canteen and company free parking.

Employee wellbeing initiatives and a collaborative working environment.

Our Commitment
At Cavotec, we believe that innovation starts with people. We are committed to fostering an inclusive workplace where diverse perspectives are valued, talent is developed and every individual can make a meaningful impact. If you are passionate about engineering, innovation and sustainability, join us and help build the technologies of tomorrow.

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