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Back Office Ricevimento - Armani Hotel Milano
Job Description & How to Apply Below
Armani Hotel Milano, a 5-star luxury hotel, exudes sophisticated elegance with minimalist design, offering guests an unparalleled blend of comfort and style. Situated in the heart of Milan's fashion district, it features refined dining, a serene spa, and bespoke service tailored to every need.
Responsibilities
Answer phone calls in an efficient and friendly manner.
Handle guests' requests in an appropriate manner.
Accept and deliver wake-up calls, messages and facsimiles in a timely manner.
Assist colleague in running daily reports for department.
Constantly be up to date regarding expected arrivals and departures.
Maintain positive guest and colleague interactions in a good working relationship.
Support demonstrating and reinforcing Armani's values and culture characteristics.
Ensure punctuality is kept at all times.
Deal with enquiries in person or by telephone.
Take appropriate steps in emergency situations.
Receive and attend to outgoing calls: local, trunk and international.
Be always updated about special programs and events in the hotel and in the city to recognize and respond to guests' needs.
Settore:
Hotel/Turismo
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