EU Loyalty Product Manager

EU Loyalty Product Manager
Overview
The EU Loyalty Product Manager would support the operational delivery, rollout, and optimisation of The Club across EU markets. Working closely with the Club PO, Digi Ops, App, Analytics, CRM, and local market teams, the role would help coordinate launch activities, support market readiness, oversee operational execution, and ensure a consistent and scalable loyalty experience across all rollout markets.
The role would act as a key connector between central and local teams, supporting day-to-day programme operations, rollout coordination, testing, reporting and continuous improvement initiatives for The Club.

Key Responsibilities

Support the day-to-day operational management of the EU loyal program (The Club) across pilot and rollout markets
Support Club PO to coordinate with local market teams to support launch readiness, implementation activities and ongoing operational execution (Digi Ops & FLAs)
Support tracking of rollout timelines, milestones, dependencies and risks across markets
Work with Club PO, Digi Ops, App and Analytics teams to support loyalty program setup and functionality
Assist Club PO with market onboarding activities including configuration tracking, testing coordination and launch preparation
Support maintenance of project documentation, trackers, implementation guides and rollout status updates
Coordinate localisation and adaptation of central digital assets and content for market use
Support testing activities (UAT), issue tracking and resolution follow‑ups with relevant teams
Assist with KPI tracking, dashboard reviews, reporting and consolidation of market performance updates
Gather market feedback, operational issues and enhancement requests and help prioritise them with relevant teams
Support ongoing optimisation of loyalty program operations and user experience across markets
Help document learnings, best practices and rollout processes to support future scaling across EU markets

Ideal Profile

Experience working with KO digital platforms and market operations
Strong organisational and communication skills
Comfortable working across multiple stakeholders and markets
Strong attention to detail and ability to manage multiple priorities
Interest in digital consumer engagement, loyalty and CRM
Experience supporting testing, rollout or operational delivery activities

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