Manager, Customer Success

Overview  Artificial Intelligence. Actual Impact. At Docebo, we’re using AI to change how people learn at work and we are an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. Our mission is to help teams move faster, work smarter, and focus on the work that truly matters by providing time-saving, personalized learning tools that turn training from a checkbox into a capability.

We measure better experiences for learners and real results for businesses.
We’re shaping the future of learning with a team that challenges the status quo. If you’re excited by using AI to improve work-life for real people, you’ll fit in. Our Docebo Heart guides how we work every day: trust by default, assume positive intent, and create space for different perspectives to thrive.
Join 900+ Docebians around the world and help us reinvent how people learn, because learning never stops.
The Adventure Ahead  As our Manager of Customer Success for SEEMEA and DACH, you are the strategic captain leading a high-performing team across these markets. You will transform complex customer challenges into educational victories, ensuring our clients throughout Southern and Eastern Europe, the Middle East, Africa, and German-speaking regions achieve massive business impact. Your mission is to foster a culture of excellence and local expertise, proving that with the right AI-powered learning strategy, our customers  potential is truly limitless.
The Day-to-Day   Lead the Charge:
Execute a high-impact Customer Success strategy that aligns with Docebo s global vision and SEEMEA/DACH regional objectives.
Coach for Greatness:
Manage and mentor a team of Success professionals to deliver exceptional customer experiences.
Measure What Matters:
Define and monitor KPIs and metrics to track performance and retention and growth targets.
Bridge the Borders:
Promote a customer-centric culture and collaboration across regions and internal departments.
Advocate for Success:
Build and maintain deep relationships with key customers as a strategic advisor to maximize their Docebo investment.
Refine the Playbook:
Develop standardized processes and best practices to drive efficiency and scalability in regional operations.
Harness the Data:
Use customer success platforms to monitor account health and identify opportunities for automation and improvement.
Your Superpowers   Proven Captain: 3-5 years of leadership experience managing customer-facing teams, ideally in a B2B SaaS environment.
Linguistic Virtuoso:
Fully fluent in Italian and English, enabling complex business conversations across the SEEMEA region.
Strategic Architect:
Track record of helping customers achieve business outcomes that lead to upsell and cross-sell opportunities.
Global Collaborator:
Self-driven, collaborative leader who builds relationships virtually and handles high-pressure situations.
Empathetic Advisor:
High emotional intelligence, balancing customer empathy with Docebo’s commercial needs.
Tech Enthusiast:
Bachelor’s degree (or equivalent) and a strong desire to master HR and LMS technologies.
Regional Explorer:
Willing to travel up to 25% of the time to engage with team and customers in the region.
Bonus Points   Industry Veteran:
Experience in the LMS or HR technology space.
Process Pro:
Familiarity with CS automation tools or advanced CRM methodologies.
Multicultural Expert:
Experience managing teams or customers in the DACH markets.
Our Hybrid Work Philosophy  Great work can happen anywhere, but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it’s a balance designed to help everyone do their best work and keep growing.
Our Total Rewards Philosophy  Our Total Rewards Philosophy centers around three core areas to reward and care for our people:
Rewarding Impact:
Competitive pay to reward the impact, skills, and traits that fuel our success.
Fostering Holistic Wellbeing:
Programs that support physical, mental, and financial well-being.
Empowering Our Talent Culture: A culture of trust…