Job Description & How to Apply Below
We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.
HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.
It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.
Note:
Candidates must be eligible to work in Italy.
Fluent in Italian and English
The role requires you to be 5 days/ week
- Work from office (Client Location), Salary offered is Euros 34000 Gross P.A fro this role.
Job Summary:
Taking direction from the Client, to provide a full range of services essential for the operation of client computers and peripherals that are maintained by Local Services.
Provides a full range of services essential for the operation of client computers and peripherals that are maintained by Local Services. This is a senior-level technical position, requiring a wide variety of experience in supporting technology in a complex environment. The incumbent will provides work guidance or orientation for non-routine procedures, complex issues, and implementation. Duties include level 2 and 3 support of IT applications, products and services;
configuring, installing, and securing computer hardware, software and peripherals. Updates the technical inventory database and tracking system to reflect current request status and builds an array of technical documentations.
The incumbent will research, analyze, pilot and repair complex computer hardware and software problems; will have strong skills in customer service, communication and collaboration in team environment supporting techs to resolve complex problems. An in-depth knowledge and demonstrated expertise of desktop systems and their interaction with infrastructure including identity management and other integrated technologies is required. The incumbent must have experience implementing and supporting complex, integrated systems.
. Work is subject to general review and approvals of the supervisor(s).
Examples of Work:
• General Technical Responsibilities
• Maintenance and Installations and troubleshooting
• Project implementations and rollouts
• Technology Consultative Services
Esempi di attività:
Responsabilità tecniche generali
Manutenzione, installazioni e troubleshooting
Implementazione e rollout di progetti
Servizi di consulenza tecnologica
Qualifications:
(Requisiti)
Minimum Qualifications
Degree higher-education institution or two years relevant experience.
Strong knowledge and experience with Windows operating systems
Minimum of 1 years experience supporting Windows 7, Ms Office 2007/10/13 , Internet Explorer, Anti-Virus, Laptop Wireless setups,
Must be a team player, possess strong communication skill, and possess a strong customer-centered philosophy.
Requisiti Minimi
Titolo di studio universitario o almeno due anni di esperienza lavorativa rilevante .
Solida conoscenza ed esperienza con i sistemi operativi Windows .
Almeno 1 anno di esperienza nel supporto di Windows 7, MS Office 2007/10/13, Internet Explorer, soluzioni antivirus e configurazioni wireless per laptop .
Capacità di lavorare in team, forti competenze comunicative e una spiccata attitudine al servizio orientato al cliente .
Preferred Qualifications
Experience as a Desktop Systems Technician for a minimum of 1 years
Citrix, Active Directory, iOS,
Requisiti Preferenziali
Almeno 1 anno di esperienza come Desktop Systems Technician .
Conoscenza di Citrix, Active Directory, iOS .
Performance Expectations:
Knowledge, Skills & Abilities
An expert-level understanding of hardware…
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