Tech Demand Manager

WHAT IS EDENRED? Edenred is a global leader in the employee benefits sector, offering companies digital solutions dedicated to improve the well-being of people  ottenere maggiori dettagli sulla natura di questa posizione e sui requisiti per i candidati leggendo quanto segue.

A digital platform that connects 60 million users and over 2 million affiliated businesses in 44 countries through about 1 million corporate  Italy, the ecosystem involves 3 million users, over 180.000 corporate clients and more than 300.000 affiliated establishments, making its network the most widespread, present in every Italian country.

Edenred’s solutions improve quality of life and strengthen employee engagement—from lunch breaks to leisure time, personal care, and sustainable mobility.

Meal vouchers, shopping vouchers and corporate welfare tools are tailored to all types of organizations and employees.

They support HR departments, make companies more attractive and efficient, and stimulate both the labor market and the local economy.

True to the Group’s purpose “Enrich connections.

For good.”, these solutions develop and enrich connections that empower businesses and promote inclusive solutions, placing people, the environment, and local communities at the center through a concrete ESG commitment.

Edenred’s 12,000 employees are dedicated every day to making the world of work a more connected, safer, more efficient, and more responsible  2024, thanks to its global technology assets, the Group managed close to €45 billion in business volume, primarily carried out via mobile applications, online platforms and cards.

Edenred is listed on the Euronext Paris stock exchange and included in the following indices: CAC Large 60, Euronext 100, Euronext Tech Leaders, FTSE4

Good, DJSI Europe Index, DJSI World Index, and MSCI Europe.

YOU WILL VIBE WITH US We are looking for a Demand Manager with strong expertise in business process analysis and optimization, capable of understanding how business processes are supported by applications, systems, and data flows across the organization.

The role will act as the primary bridge between Business and Technology stakeholders, ensuring that business needs are properly understood, translated into valuable initiatives, and delivered through effective IT solutions.

A strong focus will be placed on process discovery, process mapping, and continuous improvement, identifying opportunities to simplify, standardize, automate, and enhance business operations through technology.

He/she will be in charge of:
Business Process Analysis and Improvement Analyze end-to-end business processes and their interaction with applications, systems, integrations, and data flows;
Map and document AS-IS and TO-BE processes using BPMN 2.0, identifying inefficiencies, bottlenecks, redundancies, and opportunities for simplification, standardization, and automation;
Collaborate with business stakeholders to redesign processes and improve operational performance through technology-enabled solutions.

Demand Management and Prioritization Collect, assess, and qualify business requests and improvement opportunities, ensuring alignment with strategic objectives and process evolution;
Build business cases by evaluating benefits, costs, risks, and expected business impact;
Support prioritization activities, balancing business value, available capacity, and architectural constraints, while maintaining the demand backlog and roadmap.

Requirements and Solution Definition Translate business and process needs into clear functional and non-functional requirements;
Support solution design activities with IT teams, architects, and external partners;
Ensure requirements traceability throughout the initiative lifecycle.

Stakeholder Management and Delivery Readiness Act as the primary interface between Business and Technology stakeholders, facilitating alignment and decision-making;
Support scope definition, MVP identification, acceptance criteria, and UAT activities;
Ensure business readiness and adoption of delivered solutions.

Value Realization and Governance Define success criteria, KPIs, and expected benefits for initiatives;
Monitor benefits…