Data Center Technician, DCO

Job :  | Amazon Data Services Italy S.R.L.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

You will join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.

We are looking for Data Center Technicians to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolver of a range of datacenter infrastructure issues including hardware, fiber, networking, and related problems. You will be part of the Data Center Operations (DCO) team, overseeing the operation and maintenance of the IT infrastructure and hardware for data centers in AWS Cloud regions.

You will become the primary resolver for your support team, gain troubleshooting skills on different hardware and software cases, and engage other appropriate solutions groups on more complex problems to drive solutions.

Key Responsibilities

Safety:  Follow and maintain the highest safety standards and diligently encourage a world‑class safety culture. Own the safety initiatives and projects to foster a strong safety culture.

Data Center Operations (DCO):

Diagnose hardware and network problems followed by physical repairs.

Troubleshoot events within internal Service Level Agreements (SLAs).

Perform root cause analysis of equipment failures.

Manual handling and lifting of equipment may be required (weight limits in accordance with regulations).

Work rotating shifts (morning/late/night) as well as weekends to maintain the 24/7 data center environment.

Location Requirements
Our data centers are located in remote areas outside Milan, where access via public transport may be limited. A valid EU driving license is required for this role.

Local travel may be required up to 10% of the time.

Work Schedule
This is a 100% onsite in‑person position due to the hands‑on nature of managing mission‑critical infrastructure and data center operations.

Basic Qualifications

IT hardware troubleshooting related experience.

Completed formal education/apprenticeship or training in an IT related field.

B1 level of English.

Preferred Qualifications

Diploma or equivalent formal qualification in an IT related field.

Basic knowledge of Linux and experience with network protocols in a Data Center.

Amazon is an equal opportunities employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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