Hardware Support Technician_Italy

Skills Technical Skills, Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc., Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications, Strong Microsoft Office skills (Outlook, Word, and Excel)
Description  BCIC Swiss GmbH | Best Connect International Company is looking for a (Full time | On-site) "Hardware Support Technician" in Italy.
Responsibilities   Provide hardware break fix support, typically by whole unit swap
Manage spares provided on site
Execute installations and changes
Deliver an excellent level of customer service
Adhere to defined Processes and work instructions which will include the management of both proactive and reactive escalations
Interface with multiple levels of end users, management, ‘VIPs’ and local technical staff.
Troubleshoot issues on multiple computer platforms:
Macintosh, Windows, Linux, and mobile devices
Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN
Responsible for asset tagging and entering all incoming equipment into our asset management system
Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
Requirements   Must hold a valid work permit in Italy
Several years of experience in the IT field

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