Hardware Support Technician

Skills Technical Skills, Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc., Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications, Strong Microsoft Office skills (Outlook, Word, and Excel)

Description
BCIC Swiss GmbH | Best Connect International Company is looking for a (Full time | on-site) "Hardware Support Technician" in Italy.

Responsibilities

Provide hardware break fix support, typically by whole unit swap

Manage spares provided on site

Execute installations and changes

Deliver an excellent level of customer service

Adhere to defined Processes and work instructions which will include the management of both proactive and reactive escalations

Interface with multiple levels of end users, management, ‘VIPs’ and local technical staff.

Troubleshoot issues on multiple computer platforms:
Macintosh, Windows, Linux, and mobile devices

Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN

Responsible for asset tagging and entering all incoming equipment into our asset management system

Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment

Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware

Requirements

Must hold a valid work permit in Italy (Mandatory)

Several years of experience in the IT field

Fluency in English and Italian (Mandatory)

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