Global IT Manager Network Services
Job Description & How to Apply Below
Headquartered in Milan, Italy, Campari Group owns 25 plants worldwide and has its own distribution network in 26 countries, and employs approximately 4,700 people.
Shares of the parent company Davide Campari - Milano N.V. are listed on the Italian Stock Exchange since 2001. Campari Group is today the sixth-largest player worldwide in the premium spirits industry.
The Network Services Manager is a senior role within the Technology & Services Infrastructure and Operations team, accountable for the end-to-end delivery of reliable, secure, and cost-effective network services across Campari Group's global landscape.
This role goes beyond technical network management. It requires a service-oriented leader who can own the full-service lifecycle from strategy and design through operations, incident resolution, and continuous improvement, while orchestrating multiple vendors and internal teams under a unified governance model.
The Network Services Manager will be accountable for:
The design, implementation, and operational management of all network services (LAN, Wi-Fi, WAN/SD-WAN, Firewalls, SASE/Zscaler, and Azure networking), ensuring they are architected and managed holistically.
Defining and enforcing standards and blueprints for IT networks, liaising with Local IT and Cyber Security to implement, manage, and secure network devices.
Owning the operational governance of network services, ensuring clear accountability for service performance, Major Incident management, change management, and problem management.
Overseeing all network service providers and vendors (including managed service partners, connectivity providers, and SASE/security vendors), ensuring coordinated service delivery, adherence to SLAs, and rapid cross-vendor escalation during incidents.
Driving all projects related to the evolution of network services, including Mergers & Acquisitions integration, WAN transformation, and technology refresh programs.
Key Responsibilities and Activities Service Operations Own the end-to-end 24/7 operational governance of network services, with clear accountability for service stability, performance, and availability.
Produce and maintain regular operational reporting including SLA attainment, incident trends, backlog health, and change success rates, thus ensuring data-driven visibility for leadership and actionable insights for the team.
Lead and improve the Major Incident management for network services, including cross-vendor investigation playbooks, rapid root cause analysis, and clear escalation/decision-making ownership during MIs.Drive problem management practices to prevent recurrence of incidents, including post-incident reviews, lessons learned, and remediation tracking.
Coordinate proactively with regional and site stakeholders to plan maintenance windows, communicate operational impacts, and align network activities with production schedules and business-critical periods.
Identify and pursue opportunities to automate processes and reduce manual effort.
Own the service transition lifecycle for network services, ensuring every new solution, vendor onboarding, or project deliverable follows a structured handover process before operational ownership is assumed.
Service Strategy and Architecture Define and implement the network services strategy and technology roadmap, ensuring alignment with the Technology & Services strategy, enterprise architecture, and security standards.
Define standards and blueprints for IT networks.
Ensure network services are reviewed and managed as an integrated ecosystem (LAN, WAN, SASE and Azure), including architectural reviews to standardize configurations across all sites.
Ensure network resilience through business continuity and disaster recovery planning, including regular failover testing.
Enforce OT network standards across all manufacturing plants in coordination with Cyber Security and Plant Engineering.
Vendor and Service Integrator Management Manage multiple network service providers and vendors, ensuring coordinated delivery and SLA adherence.
Act as the primary point of accountability for network vendor governance, driving improvement plans, operational reviews, and capacity planning with vendors.
Ensure the outsourced service teams operate with defined RACI models, clear escalation paths between levels, and documented ways of working that are regularly reviewed and enforced.
Lead commercial activities related to network services, including TCO analysis, RFP/RFI management and cost optimization initiatives, ensuring vendor investments deliver measurable value aligned with the financial plan.
Act as the enabling layer between strategic vendor governance and day-to-day delivery, coaching and supporting the specialists and engineers below…
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