BA IT Customer Relationship Center

Position: BA IT - (Customer Relationship Center)
You will join our team dedicated to the  Customer Relationship Center,  supporting business transformation and digitalization projects in an international context.
Your Missions:
Deliver requirements documentation for  CRC-related projects
Write and refine  user stories  and epics for development teams
Prepare configuration guidelines for system implementation
Support development and testing phases, ensuring requirements are met
Collaborate with business partners and IT teams to translate business needs into application requirements
Identify gaps in existing functionalities and propose improvements
Ensure security and compliance requirements are considered in solution design
Provide training and documentation to end users and support teams

Your Profile:

5
-7 years of relevant experience  as a Business Analyst, preferably in international projects
Experience in  requirements gathering, documentation, and process improvement
Experience in Customer Relationship Center

Experience with configuration guidelines and supporting development/testing phases
Experience in business transformation or digitalization projects

Experience with technical teams and understanding of IT landscape
Bachelor’s degree in Business, Information Systems, or equivalent
English and Italian fluent
You demonstrate strong analytical and problem-solving skills
You demonstrate adaptability in multicultural environments

Experience with generative AI tools is a plus

What We Offer:

An international community bringing together 110+ different nationalities
An environment where trust has a central place: 70% of our key leaders started their careers at the first level of responsibilities
A robust training system with our internal Academy and 250+ available modules
A vibrant workplace that frequently gathers for internal events (after works, team buildings, etc.)
At Mantu, sustainability is part of everything we do. You’ll have the opportunity to turn your ideas into action and make a tangible impact. Every day, our teams bring our ESG commitments to life, from reducing our footprint to driving positive change within our communities. Through our WeCare Together program, you’ll be empowered to design and lead projects that create real social or environmental impact, with the company’s full support.
Amaris is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.
Who are we?
Amaris Consulting  is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines:
Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

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