Global Security Operations Center; SOC) Lead – Vendor Governance

Position: Global Security Operations Center (SOC) Lead – Vendor Governance
Hybrid – Bollate (Milano), 2 days a week in the office

Ready to Make an Impact?

This is a permanent role with strong local responsibility and high visibility within a global organization. You will play a key role ensuring that external cybersecurity providers deliver high-quality, scalable, and efficient SOC services across multiple regions.

This position is ideal for someone who excels in  vendor strategy, service governance, and cybersecurity procurement , rather than hands-on SOC operations.

What You Will Do
Leading Security Operations Center (SOC) functions in a multinational environment.

Stakeholder & Global Coordination

Act as the main interface between internal stakeholders and external SOC cybersecurity providers.

Collaborate with global security, IT, risk, and procurement teams.

Provide strategic reporting and insights to senior leadership based on vendor performance and service outcomes

KPI Definition & Performance Management

Define and implement  KPIs and success metrics  that  SOC providers  must meet, aligned with business and security objectives.

Establish performance dashboards and reporting models to track vendor effectiveness and service quality.

Challenge providers on delivery, driving  continuous improvement and accountability .

Global SLA Governance

Oversee and govern  SLAs delivered by SOC and cybersecurity providers  across multiple sites globally.

Ensure consistency, scalability, and quality of services across regions (including remote service delivery models).

Manage escalations at a strategic level, ensuring issues are resolved efficiently and improvements are implemented.

Ensure that all externally delivered SOC services meet organizational standards, regulatory requirements, and security strategy.

Drive service maturity by working closely with vendors to enhance detection, response, and resilience capabilities.

Align vendor services with evolving threats, risk landscape, and global security roadmap.

Other:

Lead  technical bid processes (RFP/RFI/RFQ)  for SOC and cybersecurity services, ensuring the organization is strongly positioned when onboarding new providers.

Define evaluation criteria, technical requirements, and governance frameworks for selecting cybersecurity vendors.

Support market consultations and vendor benchmarking to continuously optimize the SOC provider ecosystem.

What We’re Looking For

Strong experience in  vendor management, SLAs, and managed security services (MSSP/SOC) .

Proven track record in  running technical bids (RFPs) and vendor selection processes .

Experience defining  KPIs, performance frameworks, and governance models .

Good understanding of  cybersecurity operations and incident response , without necessarily being hands-on.

Ability to operate in a  global, cross-functional environment  with high stakeholder exposure.

What You Bring

Bachelor’s degree in Computer Science, Cybersecurity, or a related field.

8–10 years of experience leading SOC operations in complex or multinational environments.

Proven experience with  SIEM  solutions (Splunk, Sentinel, Chronicle),

EDR platforms (Crowd Strike, Microsoft Defender), and  SOAR  technologies.

Strong background in  Identity and Access Management (IAM)  strategies for large user populations.

Solid project management skills, including experience in large‑scale technology migrations.

Relevant cybersecurity certifications (CISSP, CISM, or equivalent).

Excellent English communication skills, both written and spoken.

Strong leadership, ownership, and the ability to influence teams and stakeholders.

What You Will Gain

Competitive salary + bonus and benefits package.

Hybrid model (2 days a week in  Bollate, Milano ).

Extended parental and co-parental leave.

Access to a global learning platform and free language training (24 languages).

Comprehensive wellness programs focused on physical and mental health.

The opportunity to join a team committed to innovation, sustainability, and scientific excellence.