Global IT Network Service Senior Specialist

Campari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and distributed in over 190 markets around the world, with leading positions in Europe and the Americas.

Headquartered in Milan, Italy, Campari Group owns 25 plants worldwide and has its own distribution network in 26 countries, and employs approximately 4,700 people.

Shares of the parent company Davide Campari - Milano N.V. are listed on the Italian Stock Exchange since 2001. Campari Group is today the sixth-largest player worldwide in the premium spirits industry.

Role Overview The Network Services Senior Specialist is the senior specialist for Campari's network services, making sure the network across offices, plants, distilleries, warehouses and the cloud is reliable, secure, increasingly automated and delivered as designed. This covers LAN, Wi-Fi, WAN and SD-WAN, firewalls, secure access service edge (SASE) with Zscaler, and Azure networking.

This is a technical service ownership role. The managed service providers run, change and support the network; the Network Services Senior Specialist governs the quality and compliance of that service day to day and holds the providers to account, within the framework set by the Network Services Manager. You will drive the move to automation and infrastructure as code: maintaining the automation backlog, specifying what is needed, reviewing what the providers and the cloud platform team build, and measuring the result.

You will use AI tools in your own daily work to save time and improve how the service runs.

You will work closely with the Network Architect, who sets the target architecture and designs, and with local IT, so that what is designed centrally works for every site.

Key Responsibilities Service Ownership and Operations Manage the technical quality of network services across all sites: standards, roadmap input (aligned to the Network Architect's target architecture), support model and performance against agreed service levels.

Monitor operational performance against agreed SLAs and quality expectations, identifying systemic improvement opportunities rather than only individual failures.

Act as technical escalation point for complex network incidents, directing the provider's investigation, mobilising the right expertise and escalating major incidents to the Network Services Manager.

Drive problem management for recurring network faults, assure the quality of root cause analyses, and make sure permanent fixes are implemented rather than repeatedly worked around.

Run the technical readiness check for service transition, confirming the requirements defined in the service design are met before go-live and recommending acceptance to the manager.

Provider Management Act as the day-to-day technical counterpart to the managed service providers' delivery teams, giving technical direction within agreed standards and governing the quality of what they deliver.

Produce the technical evidence for operational reviews: recurring fault patterns, change quality, depth of root cause analysis, backlog health and adherence to agreed procedures.

Raise and drive service improvement plans where provider performance or technical quality falls short, tracking them to measurable closure.

Ensure the providers' runbooks, knowledge articles and operational procedures are accurate, current and in use, and send back documentation that does not meet the agreed standard.

Provide the Network Services Manager, Vendor Management and Procurement with technical input and performance evidence for contracts and statements of work, including automation commitments; commercial decisions stay with the manager.

Change and Delivery…