Facilities Assistant

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Position Goals

Deliver services to operate and maintain properties in an organized and efficient manner within the FM scope relating to this role's responsibilities
Manage and respond to requests received via telephone, Corrigo ticket system, email, or in person
Issue Purchase Orders (PO) as required
Develop sound working relationships with key client representatives and suppliers/service providers at the site
Keep the local client informed of FM activities planned for the site, their progress, and the results of completed work

Duties and Responsibilities

Operate according to the Scope of Work defined in SOW service documentation
Review and conduct spot‑checks to ensure suppliers/service providers meet their contractual obligations
Ensure the site is well‑maintained and properly furnished/stocked to operate at maximum efficiency
Conduct detailed floor inspections routinely and report findings in a timely manner
Maintain and address the Work Order system (Corrigo) efficiently and promptly for rectification of any defective items/services (in coordination with Reception and backup FM)
Ensure Preventive Planned Maintenance (PPM)/Statutory work and related equipment are properly scheduled, maintained, and reported
Understand and follow Merck and JLL EH&S (Environmental, Health & Safety) standards and report any abnormal findings (Good catches/Near misses)
Support Reception desk operations and assist with operational needs—e.g., arrange backup coverage for vacation or sick leave
Serve as a key team member in emergency response situations
Ensure mail services are properly managed and delivered, and plan for backup coverage during vacation or sick leave
Perform daily site tours to ensure all is in order—verify coffee machines are refilled, consumables are stocked in restrooms, cleaning standards are maintained, etc.
Support ad‑hoc FM needs, including serving as the point of contact for PPM and corrective maintenance works

Key Competencies

Strong interpersonal skills to manage diverse service providers and client representatives
Ability to structure and manage own workload independently
Excellent written and oral communication skills in Italian and English
Proven ability to manage multiple operational matters on a daily basis
Strong problem‑solving capabilities
Proficiency in Microsoft Office applications

Obiettivi della Posizione

Erogare servizi per gestire e mantenere gli immobili in modo organizzato ed efficiente nell'ambito delle responsabilità FM relative a questo ruolo
Gestire e rispondere alle richieste ricevute tramite telefono, sistema di ticketing Corrigo, email o di persona
Emettere Ordini di Acquisto (PO) secondo necessità
Sviluppare solide relazioni di lavoro con i principali rappresentanti del cliente e i fornitori/prestatori di servizi del sito
Mantenere il cliente locale informato sulle attività FM pianificate per il sito, sul loro avanzamento e sui risultati del lavoro completato

Compiti e Responsabilità

Operare secondo l'ambito di lavoro definito nella documentazione del servizio SOW
Effettuare revisioni e controlli a campione per garantire che i fornitori/prestatori di servizi rispettino i loro obblighi contrattuali
Garantire che il sito sia ben mantenuto e correttamente arredato/rifornito per operare alla massima efficienza
Condurre ispezioni dettagliate dei piani in modo regolare e riportare i risultati in modo tempestivo
Mantenere e gestire il sistema di Work Order (Corrigo) in modo efficiente e tempestivo per la risoluzione di eventuali articoli/servizi difettosi (in coordinamento con la Reception e il backup FM)
Garantire che i lavori di Manutenzione Preventiva…