Store Director

Bulgari Italia is looking for a  Store Director  to manage its prestigious flagship store in  Via Montenapoleone  and its store located in  Rinascente Milano .

Reporting to the Italy Retail Director, the selected candidate will be responsible for leading the store team to ensure a meaningful, memorable, and seamless client experience. Acting as a coach, strategist, and entrepreneur, the Store Director embodies a client‑centric philosophy, effectively managing both front‑ and back‑of‑house activities to foster team engagement and drive business success.

Responsibilities

Act as a Brand Ambassador, inspiring trust, commitment, and client‑centric excellence, and leading by example

Lead the store to achieve and exceed sales objectives and meet store/business KPIs, ensuring most time is spent on the floor

Drive team motivation and engagement, sharing the brand’s strategy and vision, encouraging innovation and collecting best practices; ensure smooth organization of front, back, and care services teams

Coach and develop the teams by observing and providing constant feedback

Partner with Sales Trainers to identify training needs and deploy action plans

Develop clienteling strategies: recruit new clients, host in‑store events, leverage digital tools, and create strong local business relevance, nurturing store portfolio and enhancing relationships with VICs

Ensure a seamless and consistent client experience in‑store and remotely, following the brand’s selling experience while enhancing Italian culture and hospitality

Oversee all store operations, ensuring proper stock management and adherence to visual merchandising guidelines, while guaranteeing store maintenance, a safe environment, and optimal functionality

Stay informed on market trends, competition, and omnichannel initiatives, leveraging insights to drive the business

Qualifications

At least 5 years of relevant experience in a comparable luxury retail leadership role

Demonstrated experience in coaching, motivating, and developing a high‑performing team

Ability to leverage networks by cultivating key industry relationships and knowledge of local marketing and media partners

Strategic thinking, sound decision making, and ability to implement proper business actions

Proven ability to drive operational excellence within a luxury retail environment

Strong financial management skills, including budget oversight and revenue generation

Fluency in both Italian and English is essential

Knowledge of Microsoft Office programs:
Excel, Word, PowerPoint and ability to acquire some expertise in store operation applications (Bean Store, Sales Force, SAP)

Personal attributes:
Networking, Ownership, Influence, People Development, Team Management, Impact Driven, Growth Mindset, Brand Sensitivity, Proactivity

Senior‑Level Information

Seniority level:
Director

Employment type:

Full‑time

Job function:
Retail – Apparel and Fashion