Quality Assurance Manager

We are open to receiving applications from any location where ZDHC is currently present (with a preference for Europe). Please note this hiring process does not include visa sponsorship or a relocation package.

About ZDHC
The ZDHC Foundation develops and implements the Roadmap to Zero Programme with a focus on reducing the chemical footprint of the Fashion Industry. We are the leading sustainability organisation driving sustainable chemistry, innovations, and best practices in textile, apparel, leather, and footwear manufacturing to protect consumers, workers, and the environment. Through collaborative engagement, alignment, and large‑scale implementation, we take a holistic approach to sustainable chemical management and enable tangible progress in the wider industry through the delivery of guidelines, platforms, and solutions, including capacity building and innovation projects.

For more information about ZDHC, see

Vision & Mission
The ZDHC Vision is a World in which better chemistry leads to the protection of life, land, air and water. The ZDHC Mission is to lead our global value chain to achieve the highest standard for sustainable chemical management, driving resource efficiency and circularity.

Job Purpose
The Quality Assurance Manager plays a critical role in safeguarding the integrity and impact of the ZDHC Roadmap to Zero (RtZ) Programme. By driving robust quality assurance practices across ZDHC’s solutions, tools, and service delivery, this role ensures that what is implemented is credible, consistent, and aligned with ZDHC’s ambition to enable safer chemistry and sustainable production.

Acting as a bridge between ZDHC Guidelines and real‑world implementation, the Quality Assurance Manager oversees the performance and compliance of ZDHC Approved Solution Providers, strengthens quality systems, and ensures that programme requirements translate into measurable, high‑quality outcomes across the value chain.

Through continuous monitoring, data‑driven insights, and cross‑functional collaboration, the role contributes to the evolution of ZDHC’s quality framework, supporting brands, suppliers, chemical formulators and partners in confidently adopting RtZ solutions while reinforcing trust in ZDHC’s programmes globally. The role also actively explores and applies innovative approaches, including the use of AI and digital tools, to enhance quality monitoring, improve efficiency, and enable more predictive and scalable quality assurance across the programme.

Key

Roles and Responsibilities

Support the approval and ongoing monitoring of ZDHC Approved Solution Providers, ensuring compliance with defined quality, technical, and performance standards, and maintaining the credibility of the RtZ Programme.

Implement and maintain quality control processes for Solution Providers, including coordinating technical reviews, audits, and performance evaluations to ensure consistent service delivery.

Manage and track quality or compliance issues, leading or supporting investigations, conducting root cause analysis, and ensuring timely follow‑up through corrective and preventive actions (CAPA).

Contribute to the development and continuous improvement of ZDHC guidelines, methodologies, and quality procedures, ensuring alignment with evolving industry practices and sustainability standards.

Ensure consistent application of quality standards across Solution Providers, digital platforms, training activities, and overall service delivery within the RtZ Programme.

Support stakeholder implementation efforts (e.g. brands, suppliers, platforms) by providing guidance and oversight to ensure alignment with ZDHC tools, frameworks, and quality expectations.

Collaborate with internal teams to strengthen quality assurance processes, improve ways of working, and ensure cross‑functional alignment across programmes and solutions.

Leverage data analytics and explore AI‑enabled approaches to enhance quality monitoring, identify patterns or risks earlier, and improve the efficiency and scalability of quality assurance processes.

Collect, analyse, and report quality‑related data, identifying trends, risks, and opportunities to enhance…