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Job Description & How to Apply Below
ABOUT US Thom Browne is widely recognized for challenging and modernizing today’s uniform: the suit. By questioning traditional proportions, Browne’s designs consistently convey a true American sensibility rooted in quality craftsmanship and precise tailoring. We pride ourselves on our core values of respect and collaboration, challenging ourselves to express creativity and continuously innovate. We attract ambitious individuals who operate in unique ways while upholding exceptional craftsmanship and excellence.
Responsibilities Achieve and exceed regular monthly, seasonal, quarterly and annual sales plans.
Provide best-in-class customer service; build strong client relationships, regularly communicate and provide updates, and build a viable, well-organized client network.
Maintain exceptional product knowledge and brand awareness.
Support daily shop presentation, ensuring merchandise is properly filled and Brand Presentation Guide standards are strictly upheld.
Maintain keen awareness of product selections, core/seasonal styles, Ecommerce offerings, full-priced merchandise, markdowns, best sellers and inventory availability.
Actively maintain Brand expertise in terms of product, brand history, events and projects, key trends, selling points and featured seasonal products.
Identify selling opportunities, communicate customer feedback, process shipment/transfers in a timely manner, and manage back stock to ensure floor is filled and stock room is organized; communicate regularly regarding maintaining stock levels and noting any stock call-outs or selling opportunities based on customer feedback.
The Ideal Candidate Minimum 3 year’s experience in luxury retail or luxury customer service environment.
Fluent in English and Italian. Additional language fluency is a plus.
Ability to source prospective clients from existing sphere of influence.
Demonstrated proficiency in client relationship management, product knowledge, selling techniques and effective communication.
Passionate representative of the Thom Browne world.
Highly organized, self-motivated with strong interpersonal skills.
Confident, professional, comfortable working autonomously; strong written and verbal communication. Entrepreneurial.
What We Offer You Highly competitive pay Comprehensive benefits package
Company uniform
Diverse and inclusive working environment
Career progression and development programs
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Position Requirements
10+ Years
work experience
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