Assistant Store Manager

Department:
Retail

Reports to:

Store Manager
Direct Reports:
Senior Sales Associate, Sales Associate x3

Location:

Milan, Via Pietro Verri
Our Values:
Every day the energy, creativity and passion of Manolo permeates through our business.
We believe in the artist and the artisan; we are innovative while still protecting our heritage.
We strive for timeless beauty and quality craftmanship.
We celebrate curiosity and believe in working proactively and being solution focused.
We believe in upholding family values; we treat everyone with honesty, respect and kindness while nurturing our teams to deliver excellence.
We believe in making people smile.

Purpose:

The Assistant Manager is second in command to the Store Manager and assists them by ensuring an exceptional experience is delivered to all clients including aftercare. The Assistant Manager helps to maximize store productivity and profitability, leads by example, sets the tone on the sales floor. The role will support with teambuilding, staff development and provides regular feedback to the store team that will result in exceeding store goals.

The Assistant manager should be fully capable of looking after the store in Store Manager absence.

Key Responsibilities:

Commercial and Sales
Takes ownership and accountability for store and personal productivity.
Contributes to setting goals and holds team accountable for productivity standards.
Creates a high energy, sales and service focused environment at all times.
Consistently manages physical store environment to ensure that visual merchandising and store maintenance standards are met.
Support the Store Manager with providing training and coaching for team members to help them achieve their individual sales targets and KPI's.
Record and update sales performance, such as sell-throughs, product feedback, trade feedback.
Support with the setup of two major seasonal sales events and additional sales events as may occur.
Provide both analytical and qualitative feedback to wider business and commercial stakeholders in the absence of Store Manager.
Adopt a proactive approach to customer acquisition, development, and retention.
Provide analysis and feedback on clientele and product line performances, in weekly/monthly reports in the absence of the Store Manager.
Leadership and mentoring
Support the Store Manager in recruiting, training, and developing team members to ensure high levels of product knowledge and customer service.
Motivate and inspire a team to achieve individual and team sales targets.
Conduct regular performance evaluations, providing constructive feedback and recognition.
Champions Manolo Blahnik and Store Manager's initiatives
Partners with Store manager to recognise, value and celebrate team successes or individual performance.
Inspires team to meet and exceed performance standards.
Ensures any conflicts with team members are resolved in timely and productive manner.
Empowers team members to assist in decision making, when appropriate.
Able to influence others to gain support to achieve goals and complete projects.
Able to maintain composure even when faced with tough situations.
Strategy and analysis
Assists in developing plans to address key business issues and utilises plans to impact business and achieve desired results.
Assists in the collating, analyzing, reporting, and evaluating sales, working in conjunction with the Store Manager
Identifies potential obstacles or issues and provides Store Manager with solutions to overcome.
Ensures all store operational procedures are performed accurately and in a timely manner including stock maintenance – deliveries, replenishment, transfers, e-commerce.
Demonstrates effective time management skills.
Effectively prioritises business needs.
Client Experience
Encourages staff to build long lasting relationships with clients and establish a regular client base.
Provide exceptional client experience and service; provide personalised and timely after-sales service to clients, dealing effectively with client complaints.
Demonstrate high level of product knowledge (telling the story, features and benefits etc.) and coach other team members.
Develop strong, long-lasting, commercial relationships…