Training Coordinator

Born/Co-founded in 2009, Maison Francis Kurkdjian is a luxury fragrance house that carries the name of one of the most celebrated perfumers of our time. Based in Paris, Maison Francis Kurkdjian is a Maison housed under the world’s largest luxury group. The Maison is known for its creativity, know-how, product quality, global upscale distribution, and customer experience. Designed out of the tradition of a luxury perfumery, the fragrance nevertheless advocates a contemporary vision of the art of creating and wearing perfume.

Maison Francis Kurkdjian has a very selective distribution network in more than 45 countries over the world within the ultra-premium segment of the market.

The Training Coordinator implements training programs for the Maison, in line with HQ guidelines, to ensure excellent customer service and to contribute to market share evolution. The chosen candidate develops training tools and measures the impact of training and coaching programs.

ROLE DESCRIPTION

The main responsibilities will be the following:

Design, implement and track training programs in line with HQ guidelines and adapt the strategy to retailer/people specific environment;
Proactive in recommending specific trainings to improve the retail performance (both concerning soft & hard skills topics);
Adapt the training modules and be creative in inventing new ways to deliver training;
Leverage knowledge of competitor training and retail/consumer trends;
Deliver training programs with the appropriate modules and allocate team resources appropriately;
Implement ad hoc training paths for MFK retail staff (including masterclass, internal events and canvass)
Liaise with commercial and marketing teams to offer both an adapted expertise program as well as on-going novelty training;
Measure and monitor sell out team performance following training actions.

PERSON SPECIFICATION

High level of competence in presentation, excellent communication skills
Customer oriented with a focus on sales KPIs
Advanced understanding of training methods and strong experience in training including delivery (experience within the cosmetic industry and/or retail would be a plus)
Personal affinity with brand and product
Agility to work in a complex environment
Proficiency in Microsoft Office Applications (Word, Excel, Power Point)
Fluent in English, French is a plus
Available to travel frequently

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