Job Description & How to Apply Below
Within the A|X Armani Exchange Business Unit, you will aim to maximise the effectiveness and efficiency of training across the global retail workforce. The position will report directly to the WW Retail Training Manager and will have the following responsibilities:
Responsibilities
Monitor the store network through structured store visits, preparing feedback reports highlighting key findings from on‑site observations
Deliver engaging and interactive in‑store training sessions on sales techniques and customer experience excellence
Support back‑office activities related to the planning of both classroom and in‑store training sessions
Assist in the preparation of classroom training (room set‑up, materials, presentations, and all resources required for course delivery)
Support the organization and coordination of video shoots for training “micro‑content” on Customer Experience or product knowledge
Update training materials, including layouts, latest collection images, and content updates
Support the management of periodic communications with regional teams and stores (updates on materials, new content availability, etc.)
Support the organization of induction programs for retail roles
Manage operational activities related to the e‑learning platform and liaising with content providers through the LMS system
Requirements
Previous experience in retail training within a corporate environment is a must, preferably in the fashion industry
Master's Degree
Fluency in both Italian and English (additional languages are a plus)
Excellent knowledge of Office Suite
Excellent knowledge of key Retail KPIs
Prior experience with LMS platforms, training apps and e‑learning tools (e.g., Articulate)
Good knowledge of iMovie and Premiere Pro
Knowledge of Adobe InDesign is a plus
Passion for fashion, with strong awareness of current trends
Strong communication, relational, organizational and analytical skills
Precision, attention to detail and flexibility
Availability to travel
We promote diversity and inclusion in all forms, within a collaborative environment where your talent can flourish in the pursuit of a common goal: yours and our growth.
The base salary range for this position is 26.000 - 42.000 euros, CCNL Terziario, Distribuzione e Servizi.
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