MTM Specialist
Job Description & How to Apply Below
To operate the Made to Measure Service in store, increasing the business and improving sales performance in compliance with corporate provisions and standards.
To develop the MTM service by presenting and proposing the Service to customers and by providing the information and basic training required to the store staff so that they can effectively propose the service too.
Responsibilities
In charge of providing the service to the MTM client, from measurement taking to finished product delivery.
Point of reference for both local and HQ functions, sharing feedback about the products and the customer’s needs; able to analyze market trends, competitor positioning, and client characteristics, and share significant information with the office.
In charge of the administration work related to the MTM service.
Ensures follow‑up of any order progress and updates the customer.
Proactively participates in the organization and execution of MTM events, collaborating with relevant Store and Corporate functions.
In charge of the in‑store training for this specific product category.
Collaborates with the Visual Merchandiser to ensure correct rotation of seasonal products, product displays inside the shop and in the shop windows based on sales results.
Knowledge and Skills
Sales assistant with solid experience in MTM and tailoring.
Strong knowledge of the men’s product from a technical standpoint and for selling purposes.
Attitude and ability to convey information and knowledge to co‑workers and customers.
Specific training on MTM scheduled with the local and central MTM team.
In‑store service oriented.
Customer centric approach.
Engaging with strong interpersonal and communication skills.
Fluent spoken English expected.
Il Gruppo Prada promuove un ambiente di lavoro inclusivo, garantendo pari opportunità a tutti i candidati, indipendentemente da genere, etnia, orientamento sessuale, disabilità, o altre caratteristiche personali. Crediamo che la diversità sia un valore e ci impegniamo a costruire un ambiente di lavoro equo e rispettoso per tutti.
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