MTM Specialist
Job Description & How to Apply Below
Fondato nel 1913 in Italia, il Gruppo Prada si è costruito su una tradizione di eccellenza e con una visione di innovazione. Il Gruppo, leader mondiale nel settore del lusso, opera in oltre 45 paesi con i marchi PRADA, Miu Miu, Versace, Church's, Car Shoe e Luna Rossa e conta dipendenti di oltre 100 nazionalità.
Job Purpose
To operate the Made to Measure Service in store, increasing the business and improving sales performance in compliance with corporate provisions and standards. To develop the MTM service by presenting and proposing the Service to customers and by providing the information and the basic training required to the store staff so that they can effectively propose the service too.
Responsibilities
In charge of providing the service to the MTM client, from measurement taking to finished product delivery.
Point of reference for local and HQ functions, sharing feedback about the products and the customer's needs, analyzing market trends, positioning of competitors and client characteristics, and continuously transferring significant information to the office.
In charge of the administration work related to the MTM service.
Ensures the follow up of any order progress and updates the customer.
Proactively participates in the organization and execution of MTM events, in collaboration with relevant Store and Corporate functions.
In charge of the in-store training for this specific product category.
Collaborates with the Visual Merchandiser, sharing the main needs to ensure the correct rotation of seasonal products, product displays inside the shop and in the shop windows based on the sales results.
Knowledge and Skills
Sales assistant with solid experience in MTM and tailoring.
Strong knowledge of the men's product from a technical standpoint and for selling purposes.
Attitude and ability to convey information and knowledge to co-workers and customers.
Specific training on MTM scheduled with local and central MTM team.
Fluent spoken English expected.
Customer Centric Approach
Strong interpersonal and communication skills.
EEO Statement
Il Gruppo Prada promuove un ambiente di lavoro inclusivo, garantendo pari opportunità a tutti i candidati, indipendentemente da genere, etnia, orientamento sessuale, disabilità, o altre caratteristiche personali. Crediamo che la diversità sia un valore e ci impegniamo a costruire un ambiente di lavoro equo e rispettoso per tutti.
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