Sales Supervisor - Contemporary Fashion Brand

Mode Search is supporting a contemporary women's fashion brand in the search for a dynamic and customer-focused Sales Supervisor to join their team in Milan, based at their Via Santo Spirito location. This is a very exciting time to join the company as they expand their European footprint and continue a period of significant growth. The role offers the opportunity to be part of a flagship store in one of the world’s leading fashion capitals, contributing to the brand’s success.
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The Role
Lead by example on the sales floor, delivering an exceptional customer experience at all times
Build and maintain long-term relationships with clients to drive repeat business and clienteling initiatives
Support the management team in driving sales performance through effective use of KPIs and selling tools
Actively engage with customers via in-store styling, follow-up communication, and personalised service
Maintain high standards of store presentation, ensuring the space reflects the brand’s image and values
Participate in daily operational routines including open/close checklists, back-of-house organisation, and Division of Responsibility (DOR) execution
Act as a key support for the Store Manager in coaching, motivating, and developing junior team members
Contribute to a positive team environment, encouraging collaboration and a culture of feedback and continuous improvement
Demonstrate strong product knowledge and communicate key collection trends to both team and clients
Take ownership when working solo on store coverage, including all operational and service responsibilities

Requirements
Previous experience in a retail sales or supervisor role, ideally within the fashion or lifestyle sector
Proven ability to meet and exceed sales targets while delivering a best-in-class customer experience
Confident, personable, and proactive with a passion for fashion and styling
Strong communication skills and the ability to lead by example on the shop floor
Excellent time management, organisational, and multi-tasking skills
Flexible and adaptable to meet the needs of a dynamic retail environment
Comfortable working with POS systems, emails, and customer communication platforms

Please send your CV to
Due to the high volume of applications, only shortlisted candidates will be contacted.