SAINT Laurent Client Development Manager

Position: SAINT LAURENT Client Development Manager
Summary ABOUT SAINT LAURENT Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio-cultural  1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe.

Today, Saint Laurent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.

Job Description MISSION To drive and implement Client Engagement activities in the region, supporting a customer centric culture within the retail network. This role will support the Retail team in designing and executing Client Engagement initiatives by establishing close cooperation with regional EMEA Client team, Merchandising, Communication and Store Operation. To understand local business needs, client behaviours in local culture to craft local actions within guidelines to deliver results in clienteling actions.

KEY RESPONSIBILITIES Support the EMEA Client and local Retail teams in analysing customer behaviours and market dynamics, translating the findings into actionable recommendations and identifying key opportunities to optimise business performance and customer retention and recruitment across the region

Initiate and execute CRM strategies and actions for different client segments, age groups, gender, etc. in the different markets

Coordinate with EMEA regional team and markets for database selection and calendar planning for pro-active outreach

Support clienteling actions and events through financial projection, target selection, pre-event customer analysis and post-event evaluation

Collaborate with EMEA client team and different internal and external parties in planning and organising clients' activations and experiences to engage clients.

Develop and implement plans in specifically arranging for personalized gifts and experiences for clients according to guidelines

Develop Elite business, collaborating with EMEA VIC Manager closely to retain, recruit and upgrade lower tier to Elite Provide in-store training and coaching for Clienteling skills, actions, etc.

Explore partnership opportunity with third parties for recruitment of clients' activations

Proactively interact with top Elite clients, build relationships and support retail team to build customer loyalty

Market intelligence reporting on competing brands' clienteling actionsPROFILEAt least 3-5 years of experience in a clienteling or CRM role in the luxury industry

Excellent in both spoken and written English and local language(s) depending on zone Excellent organisation and time management skills

Pro-active attitude

Personable with excellent communication and interpersonal skills

Ability to work well independently

Extremely articulate and precise in communication

Strong analytical and problem-solving skills

Proficient Excel skills

Prior retail experience preferably in management position will be a plusWHAT WE OFFER Applicable CCNL:
Commerce Category:
Employee Indicative starting compensation: 65.000 Annual bonus opportunity according to company internal agreement

Benefits : in addition to those provided under the applicable National Collective Labor Agreement and by law, further benefits and initiatives are offered in accordance with company policies.

Saint Laurent is committed to diversity and inclusion and to providing equal opportunities in employment. We believe diversity in all its forms – disability, age, color, ancestry, sex, national origin, sexual orientation, age, citizenship, marital status, gender identity, religion – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world.

As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

The selection process is open to candidates of any gender, age, origin, orientation, or background, in full compliance with the principles of equal opportunities, non-discrimination, and pay transparency.

Job Type Regular Start  Date Schedule Full  time

OrganizationSL Luxury Retail S.r.l.Department:

Communication & Marketing