Cashier - Boutique MILANO Montenapoleone
Job Description & How to Apply Below
CONTEXT & ENVIRONMENT
Every element of the Chanel selling ceremony is a link in the timeless bond forged between the Maison and its clients. Executing the final step in the selling ceremony, the Fashion Cashier is at the peak of the ceremony, when the coveted CHANEL creation enters the client’s ownership. Offering a personalised service, responsive to the client’s needs, the Fashion Cashier seals a unique and memorable experience for each customer, while ensuring that cash receipts comply with legal regulations and internal procedures.
A true ambassador of the Brand’s image, the Fashion Cashier combines sensitivity and warmth with great attention to detail.
KEY PARTNERS
Boutique Management, Fashion Advisors, Stock, VM and accountability teams.
IN THIS METIER, WE ARE ENERGISED BY
Placing the client at the heart of the purchase transaction and ensuring that the client journey reflects CHANEL’s standards of ultimate and individual luxury.
Welcoming the client as they continue their journey through the Boutique
Being co-responsible for the proper running of the Boutique in accordance with the established rules
Offering the ultimate, warm and tailor‑made experience to each client
Looking for solutions and take the time to explain our rules and procedures to the client
Building a lasting relationship with clients to help with queries outside of the Boutique journey
Collaborating with the Boutique teams to ensure all métiers work together to constantly elevate the client experience
Upholding CHANEL’s standards and procedures to ensure operational efficiency and safeguard brand performance.
Mastering and applying CHANEL's internal regulations and procedures in terms of cash collection and tax exemption
Managing cash receipts through the proper use of computer systems
Mastering the different business cases, applying cash operations and the associated payment methods
Managing the client file by entering information in compliance with procedures
Managing all the additional tasks inherent to the job
Understanding personal objectives and actively implementing an action plan to achieve them
Participating in the morning brief and making suggestions to transform procedures and improve the client experience
Fostering collaboration by sharing information
Embracing a learning journey with a blended approach, using digital, in‑person and individual resources, driven by personal curiosity, to develop the ultimate level of expertise and embody the Chanel client relational promise.
HOW WE CREATE AN IMPACT
We contribute to financial health by respecting all procedures surrounding sales transactions.
We contribute to client engagement by offering a personalised and warm experience at the final step of the selling ceremony.
We contribute to brand performance by acting as an ambassador within CHANEL’s leading luxury image.
REQUIREMENTS
One year of experience as a cashier
Exceptional cash handling abilities
Outstanding customer service skills
Honest, dependable, and trustworthy
Flexible and multitasking
Fluent knowledge of the English language. Another language is a plus.
CONTRACT DETAILS
Application of the National Collective Labor Agreement for the Commerce and Tertiary Sector (CCNL Terziario Commercio)
Contract type:
Permanent
Expected salary range: from 35,000 euro
Meal vouchers
Corporate welfare program
Supplementary health insurance
Life insurance policy
Accident insurance policy
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