IT Support Technician

# IT Support Technician Are you passionate about computers and technology? Are you a tech-savvy problem solver with a passion for helping others? Do you thrive in dynamic environments and love talking about technical challenges?

If you answered yes to these questions, we should talk! This position will be performed onsite Monday through Friday at Ceco Door (an ASSA ABLOY company) Located in Milan, Tennessee.

Come see who we are at:  team is growing and there has never been a more exciting time to join us!
** What you would do as our IT Support Technician
** You will carry out processes to identify, track, escalate, and resolve end-user problems supporting ~2400 users spread over 33+ locations in the North American continent. This includes providing technical assistance to computer system users, answer questions or resolve computer problems for clients in person, via telephone, or from remote location. The role will have exposure to robotic automation, enterprise networking, world-class technologies, and collaborating in a global community.
** You will also:
*** Provide day-to-day support of all business system software and hardware, including iSeries and/or ERP applications, end-user hardware, software and accounts/access.
* Diagnose hardware/software faults and solve technical problems, either over the phone or face-to-face
* Work within transactional ticketing system, documenting incidents and resolutions while keeping users updated of status.
* Work collaboratively with stakeholders to schedule and manage daily workload and special projects.
* Will be responsible for assisting and informing the purchasing process, configuring and installing new devices, and assisting with inventory management.
* Perform ad-hoc training for end users in the proper use of hardware and/or software.
* Provide an exemplary and professional interface between the IT department and all customers by sending and receiving email, phone, and in person communications to ensure that information flow is accurate, timely, and professional.
* This position has the authority to stop action on work until concerns are resolved and to initiate and/or participate in identifying and implementing actions to correct existing and prevent future occurrences.
* Be available to fulfill assigned “on call” responsibilities.
* Other duties as assigned.
** The Skills and Experience you need:
*** High School Diploma or GED, required.
* Associate degree in computer science, information systems or related field and/or equivalent work experience, preferred.
* Minimum of 5+ years combined progressive experience working in a service desk or hands-on technical support environment, preferred.
* Experience providing technical support in a manufacturing environment, preferred.
* Strong experience supporting Microsoft operating systems and Office products.
* Experience troubleshooting computer hardware, peripherals, networks, printers, VPNs, file shares, antivirus solutions, VoIP, Citrix, PDF applications, and other common software.
* Working knowledge of Microsoft Active Directory, software deployment, video conferencing, CAD applications, and telecommunications solutions.
* Strong communication, critical thinking, troubleshooting, and decision-making skills.
* Ability to prioritize multiple requests and work independently with general direction.
* Detail-oriented, methodical approach to resolving technical issues
* A customer- focused mindset and eagerness to work directly with end users.

This position is classified as non-exempt (eligible for overtime) with an hourly pay range of $21.00 - $26.00. The final pay offered to the successful candidate will depend on experience, skill level, and other qualifications for the role.
** What we offer!
** We believe in…