Area Manager, Healthcare Healthcare Management

Overview

Health & Social Care Company:
Elliots Hill.

Location:

Pembrokeshire (multiple locations).

Contract:

Full-time, Permanent. Salary: £32,085.

Working Hours:

Full-time 37.5 hours/week (½ hour paid lunch; 40 hours/week). Annual Leave: 36 days per year (including bank holidays).

About Us:

Elliots Hill is dedicated to delivering exceptional care and support across Pembrokeshire.

We pride ourselves on our flexible, family-friendly approach, fostering a culture of respect, integrity, and collaboration.

As we expand, we are looking for a passionate Area Manager to join our team and make a positive difference in the lives of our clients.

• Operational Leadership — Oversee day-to-day care operations across multiple locations within the designated area.
• Compliance & Quality Assurance — Ensure services are delivered in line with organisational policies, procedures, and Welsh regulatory standards.
• Plan and allocate staff resources efficiently to meet client needs.

• Maintain CIW standards at all times.
• Implement and monitor quality assurance systems, audits, and improvement plans.
• Maintain accurate records of incidents, complaints, and safeguarding concerns.
• Staff Management & Development — Recruit, mentor, and manage a team of Support Workers and Team Leaders.
• Conduct appraisals, supervise performance, and provide ongoing coaching and support.
• Promote a culture of continuous learning and development, including ensuring mandatory training is completed.

• Ensure all care plans are person-centred and regularly reviewed.
• Address client needs, feedback, or complaints promptly and effectively.
• Foster relationships with service users, families, and carers to support wellbeing and satisfaction.

• Monitor and manage budgets for allocated care areas.
• Ensure resources and equipment are available to maintain high-quality care provision.

• Work closely with other Area Managers, Care Managers, and external stakeholders.
• Support local authorities, healthcare professionals, and partner organisations to meet client needs.
• Represent the organisation professionally at meetings, forums, and inspections.

• Ensure all premises and activities comply with health, safety, and safeguarding legislation.
• Promote a safe and supportive environment for staff and clients.

• Provide regular reports to the Care Manager on service delivery, staff performance, and compliance.
• Communicate effectively with staff at all levels, ensuring information is clear and timely.

• Minimum Level 3 NVQ in Health & Social Care (or willingness to work towards Level
  4).
• At least 2 years’ experience in a care setting.
• Experience with learning disabilities, mental health, acquired brain injury, or challenging behaviours.
• Knowledge of regulatory requirements (CIW compliance).
• Strong IT and interpersonal skills.
• Resilient, adaptable, and able to respond to change.

• Welsh language skills.

• Flexible working hours with core hours 10am - 2pm.
• Homeworking 2 days per 4 weeks.
• Enhanced pension (up to 8% matched contributions).
• Private health insurance (Aviva).
• Enhanced sick pay.
• Study leave and fully funded QCF opportunities.
• Cycle2
  
  Work Scheme.
• Option to purchase additional annual leave.

• Must be 18 years or over.
• Full right to work in the UK.
• Employment subject to enhanced DBS check and two satisfactory references.

Apply through our website by uploading your CV and covering letter. Please explain why you are applying and how your experience matches the role.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).