Clinical Liaison

Clinical Liaison

Category Clinical

Job Location:

2700 Lord Baltimore Drive, Baltimore, Maryland

Position Type:
Full-Time/Regular

At Numotion, we’re on a mission to improve the lives of people with disabilities. As North America’s largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. We’re committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action.

Pay Range: $55,000 to $65,000 annually. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location.

The Clinical Liaison provides clinical support by generating documentation of equipment justification based on the Assistive Technology Professional’s evaluation to ensure funding of both basic and complex rehab equipment. In this position, the Clinical Liaison may provide clinical feedback to the ATPs if equipment justification does not support the equipment chosen. This role would be a source for direct support and communication to key referral accounts.

• Provide dedicated order processing support to key referral account(s) as directed by the Operations Manager and affiliated ATPs.
• Responsible for collaborating with branch OMs for held billing resolution.
• Analyze and report to OM and Director of Field Operations on order processing trends and timeliness.
• Monitor key referral account OIP for accurate and timely processing of all orders for funding approval, procurement, scheduling and delivery.
• Collaborate with managers and ATPs regarding pended order resolution.
• Coordinate submission and follow-up of prior authorizations when special handling is required by payer or location.
• Responsible for collection and evaluation of key referral account medical documentation, which includes reviews for medical necessity, technical accuracy and compliance standards.
• Collaborate with the Document Funding Center to communicate issues and changes with payers to OMs and ATPs.
• Work with IT and DFC Supervisors to resolve regional Payer Profile coding and allowable discrepancies.
• Analyze individual order gross profit margins and solutions when requested by key referral account ATPs.
• Analyze and educate staff on regional denial trends as well as on solutions for order approvals.
• Support ATPs with information and education to their key referral account when requested, including client financial obligations and the Payer process.
• Organize the scheduling and set up of loaner equipment as needed with ATPs and Seating Technicians.
• Coordinate key referral based service and repair as needed or requested.
• Provide support to the regional DFC as directed by the DFO and OM.
• Develop & execute plans as directed from the DFO and OM to meet and exceed financial goals.
• Respond to all internal and external customers in a timely & professional manner.
• Contact RTS, ATPs, CCCs, SC and DFC staff as necessary for clarification in order process needs, documentation, timelines, responsibilities, adjustments, and deliveries.

• Perform related duties as required.

The duties listed above are intended only as illustrative of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.

• Minimum of an Associate’s degree in a Rehab Science.
• Clinical certification or 2-3 years industry background with proven skills related to medical documentation review related experience or training required.
• Experience in all facets of CRT preferred.
• Assertive, self-directed; able to work without supervision.
• Ability to work over eight hours in a work day, and over 40 in a work…