WebSphere and Customer Information Control System; CICS Troubleshooting

Web Sphere and Customer Information Control System (CICS) Troubleshooting

Join to apply for the Web Sphere and Customer Information Control System (CICS) Troubleshooting role at Global CI (Global Commerce & Information, Inc.)

Global CI is an award‑winning 30‑year IT Services company that provides high‑quality technology consulting services. Our vision is to create a better future by improving lives through emerging technologies.

Key required skills:
Strong knowledge of the mainframe environment, including CICS, DB2, MQ and ITM products.

• Work with advanced technical principles, theories, and concepts.
• Challenge with working on complex technical problems and providing innovative solutions.
• Work with highly experienced and technical resources.
• All other duties as assigned or directed.

• 5 or more years of technical experience with mainframe demand, capacity, and performance management.
• 2 or more years of Tivoli Enterprise tools, DB2 and CICS region management and maintenance experience.
• Experience integrating new technologies with existing technologies.
• Experience implementing technologies with enterprise‑wide impact.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences.
• Experience managing major projects from end to end.

• Analyze and debug CICS and Web Sphere MQ performance problems using TEPS, Introscope, etc.
• Analyze and debug WAS problems including heap usage, garbage collection, CPU response, EC3 abends and backend systems.
• Troubleshoot other Web Sphere related issues using EJES to check logs, TEPS, and Omegamon.
• Respond to Hot Terminal, SSA Alerts and email messages identifying problems.
• Identify and report Z/OS, JES3, Top Secret and other underlying system software problems.
• Identify and troubleshoot CICS and database problems.
• Download CICS system and application dumps.
• Perform CICS system dump analysis and provide recommendations.
• Troubleshoot DB2, Oracle and IDMS problems.
• Demonstrate CICS programming experience using Java, COBOL, or assembly to identify and isolate problems.
• Upon resolution, brief all monitoring staff, management, developers and customers on the problem and resolution alternatives.
• Monitor Web Sphere MQ and WAS applications using Omegamon, Tivoli ITCAMS, CICSplex, Introscope, Dynatrace and ABEND Aid.
• Monitor >700 CICS regions in production, training and integration environments using Omegamon, Tivoli ITCAMS, CICSplex and ABEND Aid.
• Update troubleshooting databases via SMAB’s internal reporting mechanism (the Greenbook) and manage CAPRS tickets.

• Maintain operating system performance parameters.
• Perform mid‑level troubleshooting.
• Monitor critical system resources.
• Real‑time performance monitoring.
• Support operating system upgrades.
• Review workload delay data to determine root cause and effect on throughput.
• Provide on‑call 7 x 24 rotation, weekend work, etc.
• Work constructively to achieve results while maintaining composure.
• Speak effectively, clearly communicating thoughts in person and in writing.
• Demonstrate enthusiasm and urgency for issues important to others.
• Actively involve in team process by proposing solutions and researching problems.

• Bachelor's degree with 3+ years of experience.
• Must obtain a Public Trust Clearance.

• Comprehensive medical, dental, vision, life, and short & long‑term disability insurance + HSA.
• Matching 401(k) retirement plan, IRA's and Roth IRA's.
• Generous paid time off and paid holidays.
• Employee recruitment/referral bonus.
• Paid community service hours.
• Tuition reimbursement.
• Employee discounts.

At Global Commerce & Information, Inc. we celebrate, support, and are committed to creating a diverse and inclusive environment. We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics.

Global Commerce & Information, Inc. maintains a drug‑free workplace.