Store Manager, Retail & Store Manager

Job Description

Auto Zone’s store teams are the frontline of WOW! customer service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well‑stocked inventory, assist customers with product selection, and provide expert advice to enhance the shopping experience. They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail environment.

As a Store Manager at Auto Zone, you’ll lead daily operations and inspire your team to deliver outstanding customer experiences in a high‑energy retail environment. This role blends hands‑on leadership, strategic sales growth, and operational excellence—empowering you to cultivate a culture of success, safety, and WOW! service for both employees and customers.

• Leadership & Team Development – Recruit, supervise, schedule, train, and develop store personnel.
• Assume responsibility for store operations and the commercial department in the absence of the Commercial Sales Manager.
• Motivate employees to excel in their roles and enhance productivity.
• Communication & Customer Engagement – Ensure clear and effective communication within the team, follow up on tasks, provide timely updates, and address customer concerns professionally, turning complaints into compliments.
• Operational Excellence & Safety Compliance – Conduct and review all opening and closing procedures, manage emergency situations, and ensure PPE compliance.
• Sales & Performance Metrics – Drive WOW! Customer Service, maintain sales productivity, store appearance, merchandising excellence, monitor cash flow, inventory, and security control, and analyze and reconcile Profit & Loss statements.
• Process & Team Collaboration – Delegate merchandising tasks efficiently, provide performance feedback, conduct evaluations, and foster a culture of success.

• Basic automotive parts knowledge.
• Proven leadership experience with strong communication, decision‑making, and sales‑driving skills.
• Demonstrated integrity, professionalism, and commitment to customer satisfaction.
• Thrives in fast‑paced environments while driving operational excellence and team engagement.
• Capable of fostering a positive work culture focused on development and results.
• Proficient in managing, analyzing, and reconciling Profit & Loss statements.
• Ability to lift, load, and deliver merchandise with attention to safety and accuracy.
• Flexibility to work evenings, weekends, and holidays as business needs arise.

• Exceptional Communication:
  Strong people skills and effective communication in both Spanish and English.
• Automotive Service Excellence (ASE) Certification preferred.

Since opening our first store in 1979, Auto Zone has grown into a leading retailer and distributor of automotive parts and accessories across the Americas. Our customer‑first mindset and commitment to Going the Extra Mile define who we are, for both our customers and Auto Zoners. Working at Auto Zone means being part of a team that values dedication, teamwork, and growth.

Whether you’re helping customers or building your career, we provide tools and support to help you succeed and drive your future.

• Competitive pay
• Unrivaled company culture
• Medical, dental, and vision plans
• Exclusive discounts and perks, including an Auto Zone in‑store discount
• 401(k) with company match and Stock Purchase Plan
• Auto Zoners Living Well Program for free mental health support
• Opportunities for career growth

• Paid time off
• Life, short‑ and long‑term disability insurance options
• Health Savings and Flexible Spending Accounts with wellness rewards
• Tuition reimbursement

An applicant’s criminal record is not a disqualification from employment and will be considered individually based on factors such as the relationship between the position sought and the criminal offense, the nature of the offense, any documentation or information demonstrating the rehabilitation of the applicant, the time elapsed since the offense, and any other relevant information. This includes compliance…