Cash Operations Clerk, Senior

City of Milford

Cash Operations Clerk, Senior Pay Grade: 3

Effective Date:
July 2025 P a g e – 1

Employment Status:
Full-Time Bilingual in English/Spanish and/or English/Haitian Creole is a plus.

FLSA Status:
Non-Exempt

Experience

Required:

Three (3) years’ experience processing payments via check, debit/credit card, cash, and bulk check / electronic payment files; experience handling and counting currency and coin, balancing/reconciling cash drawers and interfacing with customers to provide service and resolve inquiries. NIMS (National Incident Management System) I C S‑100, I C S‑200 and FEMA IS‑700 training. Comparable training and experience may be substituted for the minimum qualifications.

Must pass pre‑employment testing for substance abuse and criminal background. Possession and retention of a valid motor vehicle operator’s license issued by the State of Delaware is required.

Subject to random drug and alcohol testing according to City policy.

Minimum

Education Requirements:

High school diploma or equivalent; credit toward relevant coursework with accredited college or university preferred; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Direct Supervisor:
Cash Operations & Revenue Supervisor Supervisory Responsibility:
None; occasional temporary leadership duties as assigned Primary

Work Location:

Office setting. Essential functions are regularly performed without exposure to adverse environmental conditions.

Physical Demands:
Sedentary work which requires exerting up to 10 pounds of force. Requires the ability to exert light physical effort which may involve some lifting, carrying, pushing, and/or pulling of objects and materials of light weight. Tasks may involve extended periods of time at a keyboard or workstation. Some tasks require the ability to perceive and discriminate visual cues or signals.

Some tasks require the ability to communicate orally.

Job Summary:

The Cash Operations Clerk, Senior is responsible for receiving and processing payments from walk‑in and drive‑through customers, as well as handling physical payments received via U.S. mail and local drop boxes. This role includes processing electronic payments made through ACH/EFT, credit/debit cards, lockbox, internet, kiosks, or other electronic methods. The Clerk edits and posts payment reports and prepares bank deposits. Additionally, the Cash Operations Clerk, Senior supports billing operations, leads special projects, responds to escalated customer and key account inquiries, recommends process improvements, conducts internal training, and provides temporary leadership in the absence of the Cash Operations & Revenue Supervisor.

The Cash Operations Clerk, Senior upholds the mission, vision, and values of the City through ethical conduct, community stewardship, initiative, and responsive service.

Supervision Received:
Work is performed under the general supervision of the Cash Operations &

An employee in this position may be called upon to do any or all of the following essential duties:

• Customer Service & Call Handling:
  Actively responds to moderate (and, during peak times, high) incoming call volumes from citizens, utility customers, taxpayers, vendors, employees, and other constituents by using active listening skills to accurately determine caller needs and either provide a precise response related to utility and tax billing/collections or route them appropriately.
• Payment Processing:
  Processes utility, tax, and other payment types promptly, ensuring timely and accurate transactions.
• Payment Reconciliation & Documentation:
  Reconciles daily and monthly cash post listings efficiently while maintaining…