Medical Office Assistant

This role supports a busy outpatient Ear, Nose & Throat (ENT) practice and an Orthopaedics practice by providing front-desk, clerical, and basic patient-care support. You will help ensure a smooth patient experience by rooming patients, managing scheduling and documentation, and supporting clinicians in a collaborative, patient-centered environment.

• Welcome patients and provide professional, friendly front-desk support throughout their visit.
• Room patients efficiently, verify basic information, and help prepare them for their appointments.
• Schedule, reschedule, and confirm patient appointments for ENT and Orthopaedics clinics.
• Perform scanning, faxing, and electronic filing of medical documents into the electronic health record system.
• Complete and track prior authorizations accurately and in a timely manner.
• Use the electronic health record (EHR), including Epic, to update patient information, document visits, and support clinical workflows.
• Provide responsive, courteous customer service to patients, families, clinicians, and other staff.
• Support general clerical functions such as answering phones, routing messages, and managing paperwork.
• Assist with basic patient care tasks as directed by clinical staff within the scope of the role.
• Collaborate closely with physicians, advanced practice providers, and other support staff to maintain an efficient, patient-centered practice.

• At least one year of experience in a medical office, healthcare administration, or a closely related setting.
• High school diploma or equivalent.
• Experience using electronic health records, preferably Epic.
• Demonstrated administrative support skills, including scheduling, scanning, faxing, and document management.
• Strong front-desk and clerical skills with attention to accuracy and detail.
• Proven customer service skills in a patient-facing or client-facing environment.
• Ability to support basic patient care activities in an outpatient setting.
• Reliable transportation to and from the worksite.

• Experience in an ENT or Orthopaedics practice or other outpatient specialty setting.
• Comfort working in a fast-paced, busy medical office environment.
• Ability to multitask and prioritize while maintaining a calm, professional demeanor.
• Strong communication and interpersonal skills to work effectively with patients and clinical teams.
• Interest in long-term career growth within a large, established health system.

This position is based in a busy outpatient ENT and Orthopaedics practice with standard daytime hours in an office-clinic setting. You will work closely with physicians, advanced practice providers, and support staff in a collaborative, team-based care model that emphasizes compassion, respect, and high-value, patient-centered care. The environment uses modern electronic health record technology, including Epic, and supports predictable schedules that promote work-life balance and lower burnout compared with many inpatient roles.

The culture encourages professional growth, with opportunities to develop within a large, stable health system and access to comprehensive benefits such as paid time off, retirement plans, and tuition reimbursement.

This is a Contract to Hire position based out of Milford, CT.

The pay range for this position is $17.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on…