IT Support Specialist; Tier 1

(1) Part-time 20hrs per week: $27.63 per hour

• Provides responsive, professional Tier 1 and Tier 2 onsite and remote support to staff, diagnosing and resolving Windows, ChromeOS, mobile device, software, printing, basic network, and application issues; communicates clearly with users of varying technical abilities.
• Configures, deploys, maintains, troubleshoots, and repairs laptops, desktops, Chromebooks, printers, peripherals, and mobile devices; maintains accurate asset inventory and supports device lifecycle management.
• Troubleshoots basic Wi‑Fi, VPN, DNS, and network connectivity problems, and coordinates more complex network issues with designated support partners.
• Supports printer deployment, print queues, and organizational print management solutions, including Printix.
• Provides basic user guidance and training and helps staff adopt supported technologies and safe computing practices.
• Owns assigned support requests through resolution or escalation; maintains accurate, timely ticket records, communicates status to users, and contributes to knowledge-base and self‑service documentation.
• Troubleshoots and resolves technical issues within established procedures and authority; escalates complex issues to IT leadership or support partners with clear documentation and follow‑through.
• Follows organizational information security and privacy requirements, including HIPAA‑related practices; assists with endpoint security, multifactor authentication, and access issues; promptly reports or escalates suspected security incidents.
• Reviews ticket trends, device health, inventory records, and operational reports to identify recurring problems, improve documentation, and recommend practical service improvements.
• Assists with routine account and access administration, including user provisioning, password or MFA support, and approved access changes in Microsoft 365, Microsoft Entra , and Google Workspace for Education.
• Supports Windows endpoint enrollment, provisioning, application deployment, and troubleshooting using Microsoft Intune and Windows Autopilot; assists with routine endpoint compliance and configuration issues.
• Supports managed Chromebooks, Google Workspace for Education, and classroom technology, including device provisioning, organizational unit placement, application access, content filtering, interactive displays, audiovisual equipment, and other instructional technology.
• Assists IT leadership with operational reports, technical reviews, audit support, approved projects, and improvements to IT processes, including optional scripting, automation, and reporting initiatives.
• High attention to detail and strong organizational skills.
• Ability to work collaboratively with internal staff, department leadership, and external vendor/MSP stakeholders.
• Strong analytical and critical thinking skills, with the ability to systematically troubleshoot unfamiliar technical problems, research potential solutions, and exercise sound judgment in resolving or escalating issues.
• Familiarity with device troubleshooting, basic networking, and end‑user support in a multi‑site environment.
• Ability to quickly learn new software programs, technical skills, and emerging technologies.
• Experience in change management or the ability to pivot as situations, priorities, or available technical information change.
• Associate’s or bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical hands‑on work experience.
• Working knowledge of Windows and Microsoft 365 administration, including Microsoft Entra  Microsoft Intune, or demonstrated ability to develop proficiency in these platforms.
• Ability to support Google Workspace and managed Chromebooks, or to quickly learn these…