IT Tech II

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

We are a precision tooling and manufacturing company based in Milford, Connecticut, specializing in tooling, precision components, and manufacturing solutions. We support a range of manufacturing needs through technical expertise, precision workmanship, and a commitment to quality.

We are seeking a dependable, technically minded IT Technician to provide day-to-day technical support to our employees and help maintain our computer systems, hardware, software, and network connectivity.

This position will work under a different IT leader, collaborating with the broader IT function to support daily operations, troubleshoot technical issues, and ensure our employees have the technology and resources they need to work efficiently.

The ideal candidate is a hands-on problem solver with strong customer service skills, attention to detail, and the ability to manage multiple support requests in a manufacturing environment.

• Technical Support & Troubleshooting:
  Diagnose and resolve moderately complex hardware, software, operating system, and network connectivity issues across desktop computers, laptops, mobile devices, and peripherals.
• System Imaging & Configuration:
  Image, configure, deploy, maintain, and repair computers and other IT equipment.
• Help Desk & Ticket Management:
  Track, document, prioritize, and manage support requests through a help desk ticketing system. Escalate complex or enterprise-level issues to senior IT personnel as needed.
• User & Account Administration:
  Create and maintain user accounts, manage access permissions, support onboarding and offboarding, and help enforce company security policies.
• Asset & Inventory Management:
  Maintain accurate records of hardware, software licenses, warranties, equipment assignments, and IT inventory.
• End-User Support & Training:
  Provide technical guidance and instruction to employees on company applications, productivity tools, and standard IT procedures.
• System Maintenance:
  Assist with routine system updates, equipment maintenance, troubleshooting, and IT process improvements.
• Cross-Functional Collaboration:
  
  Work with our IT leader and other departments to address technical needs and support reliable day-to-day business operations.

• Experience providing IT support, desktop support, help desk services, or similar technical assistance.
• Working knowledge of computer hardware, software installation, operating systems, and network connectivity.
• Familiarity with Windows environments and general IT troubleshooting.
• Ability to document technical issues, manage support requests, and follow established procedures.
• Strong problem-solving, communication, organizational, and customer service skills.
• Ability to work independently while collaborating with other IT personnel and company departments.

• Experience supporting IT operations in a manufacturing or industrial environment.
• Familiarity with Windows, macOS, and Linux operating systems.
• Experience with user account administration, permissions, device deployment, and IT asset management.
• Exposure to CAD, engineering, or product data management software.
• Knowledge of GSS, Solid Works, and PDM (Product Data Management) is a plus.
• Ability to support technical applications used by engineering, tooling, and manufacturing personnel.

The ideal candidate is resourceful, organized, service-oriented, and comfortable supporting a range of technical needs in a precision manufacturing environment. They should be willing to learn our company-specific systems, collaborate with our IT leader, and help keep our employees and business operations running smoothly.

Milford, CT

• High school diploma or GED
• General computer knowledge Windows operating systems, and Microsoft office:
  Outlook, Word and Excel.
• Must be able to work with moderate supervision and use independent judgment at times.
• Excellent communication skills
• Detail orientated
• Strong PC skills in a windows environment
• Excellent troubleshooting skills

The physical demands described here are representative of those that must be met by an employee to successfully perform the…