Multi-Unit Team Leader

Overview

Join to apply for the Multi-Unit Team Leader role at H&R Block
.

Our company strives to help and inspire confidence in clients, associates, and communities. We are building a high performing, connected culture where everyone belongs. We are pursuing Block Next, a multi-year roadmap focused on innovation, client experience, and sustainable growth to elevate how we work, how we serve, and how we lead in our industry. We are curious, creative, and focused on turning challenges into opportunities to make a meaningful difference where you live, work, and play.

A typical day involves providing leadership over three H&R Block tax offices, guiding customer-centric teams to accelerate seasonal tax business, and delivering an outstanding client experience while achieving office growth objectives. Prior tax preparation experience is not required. You will start with a flexible part-time schedule in the fall and transition to full-time from January to April, including evenings and weekends as needed.

This role is in-person and not remote.

• Provide leadership over three H&R Block tax offices and lead the customer-centric teams to accelerate seasonal tax business.
• Serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office-related growth objectives for three offices.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management; travel between offices as required.
• Partner with the District General Manager to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
• Assist DGM in recruiting and interviewing candidates for tax office positions; conduct timely performance reviews and address performance concerns with support from the Associate Relations Center.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.

• People management experience with the ability to grow and develop associates.
• Demonstrated ability to execute growth plans and lead toward a growth culture.
• Strong decision-making and judgment skills in a fast-paced environment with minimal supervision.
• Strong interpersonal and communication skills with a customer-centric mindset.
• Computer proficiency with MS Office.
• Bachelor’s degree in a related field, or high school diploma with equivalent experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

You will start a flexible part-time schedule in the fall to prepare for the busy tax season. From January to April, you will transition to full-time, including evening and weekend hours as needed.

Please note that this role is not remote and will require you to work in-person.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Various discounts on everyday items and services.
• Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan (eligibility requirements apply).

We are committed to a connected culture where trust, care, and connections help everyone feel safe bringing their authentic self to work and belonging to the team. We foster an exceptional work environment recognized globally on Best Companies lists, with colleagues who support each other.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

• Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.

Industry / Location notes - Novi, MI;
Troy, MI;
Ann Arbor, MI;
Wixom, MI;
Farmington Hills, MI;
Farmington, MI;
Remote options not available for this role.