Team Leader, Management

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At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next, focusing on innovation, client experience, and sustainable growth.

As a Team Leader, you’ll provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You’ll be a front-line manager delivering an outstanding client experience and driving office growth, while expanding your knowledge to serve as a knowledgeable resource on tax topics and products for associates.

As you inspire people to make confident, informed decisions about their lives, careers, and money, you’ll build client relationships that grow stronger over time.

• Provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office.
• Serve as the front-line manager to develop tax office associates, delivering an outstanding client experience and achieving office growth objectives.
• Advance knowledge and serve as a knowledgeable resource on tax topics and products for associates.
• Lead daily activities to ensure work is completed on time with quality standards, priorities, and goals.
• Train and coach associates to execute Service Standards and recognize outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules and ensure accurate timekeeping and overtime management.
• Prepare tax returns, as required.
• Conduct timely performance reviews and partner with the Associate Relations Center to address performance concerns.
• Partner with the District General Manager to develop and implement office-level growth plans, including local partnerships and community involvement.
• Assist District General Manager in recruiting and interviewing candidates for tax office positions.
• Serve as point of contact for escalated client service concerns.
• Ensure clients are scheduled properly and conflicts are resolved.

• Prior experience in a customer service, shift leader, or similar role; experience supervising or managing people.
• 2+ years as a Tax Professional (if preparing tax returns).
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
• Annual continuing education and ability to meet IRS and applicable state requirements.
• Proficient with MS Office; able to work independently with minimal supervision.
• Flexible in work schedule and assignments based on business needs.
• High school diploma or equivalent or higher.
• Demonstrated customer-centric mindset; passionate, determined, and resilient.

• Wellbeing program, Better You, to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Various discounts on everyday items and services.
• Medical coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan (where eligible).
• Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not a job offer or guarantee of employment.

H&R Block is committed to building a connected culture where trust, care, and connections help us work together. We strive to create an environment where everyone feels safe to bring their authentic self to work and belong as part of a larger team. We are an equal opportunity employer and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

Milford, CT (and surrounding areas: New Haven, Stratford, Norwalk, Westport, Orange, Fairfield, Stony Brook, etc.).